Assistant Front Office Manager - Kimpton Vividora Barcelona
Sobre el trabajo
As Assistant Front Office Manager, you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team.
You’ll report to the Front Office Manager.
Your day-to-day
• Support and assist the Front Office Manager in all required tasks.
• Assign work and supervise team members performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be the warm welcome that kicks off a memorable guest experience!
- What to expect from us • Discounted international room rates. • Room for professional growth in one of the largest hospitality companies. • Training programmes and access to IHG’s training tool. • Uniform and laundry service. • Meals whilst on duty. • Private health insurance discount. • Cool work environment and lots of fun! 😊
- Departamento: Recepción
Sobre ti
• Bachelor’s degree in hospitality or related field.
• 2+ years’ experience working in Front Office department as supervisor.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
- Idiomas requeridos: Inglés y Español.
La empresa
Not just in Barcelona’s famed Gothic Quarter, but of it, Kimpton Vividora Hotel fuses a sense of contemporary luxury with the dynamic culture and artistic spirit of this storied City Center neighborhood.
A relaxing escape and vibrant hub for locals and discerning travelers alike, our boutique hotel is a home away from home for those seeking to experience Barcelona as insiders.
The architecture and design of the spaces accentuate our historic surroundings while plush modern comforts, superlative service and standout amenities can be discovered around every corner.
Step outside our doors and the city’s exciting attractions and hidden gems are just a stone’s throw away, waiting to be explored.
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.
Be Yourself. Lead Yourself. Make it Count.
