Guest Experience Internship - Kimpton Vividora Barcelona
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Guest Experience Internship - Kimpton Vividora Barcelona

Sobre el trabajo

Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 156 rooms designed to provide the Kimpton experience to our guests.

In Kimpton you can:

- Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It’s those just-you qualities that make it more personal for you, and our guests.

- Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one’s watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do.

- Make it count: As long as we’re here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter.

Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

What’s the internship?
As Guest Experience intern, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.

You’ll be supervised by the Guest Experience Manager.

Your day-to-day
• Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
• Check guests in, provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer phones in a prompt and courteous manner.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• Accommodating general and unique requests.
  • What to expect from us • 300€ gross monthly. • Training programmes and access to IHG’s training tool. • Meals included on shift. • Cool environment and lots of fun! 😊
  • Departamento: Responsable Relación Clientes

Sobre ti

What we need from you
• Currently studying a bachelor’s degree in hospitality or related field.
• Previous hotel knowledge and experience in operational departments will be valuable.
• Must be fluent in English.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
  • Idiomas requeridos: Español e Inglés.

La empresa

Not just in Barcelona’s famed Gothic Quarter, but of it, Kimpton Vividora Hotel fuses a sense of contemporary luxury with the dynamic culture and artistic spirit of this storied City Center neighborhood.

A relaxing escape and vibrant hub for locals and discerning travelers alike, our boutique hotel is a home away from home for those seeking to experience Barcelona as insiders.

The architecture and design of the spaces accentuate our historic surroundings while plush modern comforts, superlative service and standout amenities can be discovered around every corner.

Step outside our doors and the city’s exciting attractions and hidden gems are just a stone’s throw away, waiting to be explored.

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.


How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

Be Yourself. Lead Yourself. Make it Count.

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Caducada

Guest Experience Internship - Kimpton Vividora Barcelona

Barcelona, España

Prácticas, 4 meses

Fecha de inicio:

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