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Mandarin Oriental

Publicada hace 2 meses

Cerrada

Concierge - Season 2023

Sobre el trabajo

Duties and Responsibilities

Provide guests access to all what our resort and Lago di Como have to offer
Offer a warm, sincere and personalized welcome to all guests
Arrange for package delivery and pickup for guests
Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history
Have an in-depth knowledge of directions, travel time, cost and various forms of transportation
Maintain a constantly updated database with extensive information about city highlights
Be proactive and anticipate the complete requirements to make the experience a success
Enquire as to the success or enjoyment of the recommendations made
Maintain a consistent and sufficient level of brochures, maps and handouts
Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
Be knowledgeable of all in-house and arriving guests
Be aware of all daily events in the Hotel
Arrange tickets for theatre, sporting events and local attractions
Make and confirm dining reservations
Provide guests with a confirmation card for dining reservations, transportation, theatre tickets, etc.
Communicate all important details to management and colleagues
Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
Maintain a clean, neat and organized desk
Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
Respond to all guest needs and requests
Other activities as deemed appropriate by the Chief Concierge

Requirements

Two years of experience as a Concierge within a luxury resort/hotel
Strong written and verbal communication skills required
Proficiency in English, Italian and an additional language
Able to multi-task
The ability to work well in a team environment
Must be professional and possess excellent presentation, communication, organization, and effective time management skills
Flexible schedules and working hours; willingness to work weekends & holidays required.