Duty Manager - Front Office

Responsibilities:

• To assist Director of Front Office Operations in ensuring smooth and efficient operation of the Front Office Department
• Observes and ensures that all colleagues are performing their duties in accordance with established hotel policies and procedures
• Assist all departments with any service lapses that may arise
• Empowered to make decisions in the best interest of the hotel from a sound understanding of how decisions are made, ensuring consistency
• Achieve maximum guest satisfaction and adhere to the quality standards required by the hotel

Requirements:

• 5 years of Front Office Operations with at least 1 year at supervisory/management level
• Excellent communication skills with fluent spoken in English and Chinese
• Superior guest resolution and problem solving abilities are required
• Bachelor's Degree in related field is required

For application, please quote the above job reference number and submit online application at our company career website:  www.mandarinoriental.com/careers  or please send your resume with salary expectation to:  mohkg-hr@mohg.com  

By applying to this position, you agree to Mandarin Oriental Hotel Group (“MOHG") communicating with you and sending you information in relation to MOHG – in particular, you agree that MOHG may notify you of relevant human resources related matters, such as keeping you informed of new employment opportunities that may be of interest to you.

Mandarin Oriental Hotel Group is an equal opportunity employer.  Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.

Advertised: 25 Aug 2023 China Standard Time
Applications close: 30 Sep 2023 China Standard Time