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Mandarin Oriental
Publicada
Cerrada
Night Bellman
Sobre el trabajo
Mandarin Oriental, Prague is housed within a former 14th century monastery, and it is both a five-star luxury hotel and a wonderfully preserved piece of history. Blending contemporary design with period features, we offer a truly unique hotel experience. All 99 rooms at Mandarin Oriental, Prague, reflect a sense of tranquillity and sophistication. Bright large spaces and open windows offer breezy views of the courtyard and city.
We are looking for a Night Bellman to join our great team in Prague.
Responsibilities
- Welcomes the guests upon their arrival in a friendly and caring manner according to standards and assists them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction
- Escorts guests to their room. For first time guests, explains hotel services. In the room, provides further explanations on facilities to ensure guest comfort during the length of their stay
- For regular guests, if appropriate, maintains a friendly and caring conversation
- Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests
- Handles guest requests in a polite and efficient manner, refers requests to relevant staff if needed to ensure customer satisfaction
- Collects luggage from guest rooms and keeps them in a secure area until guest departure
- Maintains visibility in the lobby entrance area and offers assistance to guests when sees them carrying their luggage on their own
- Upon requests stores guest luggage into the luggage storage room. Handles all luggage with care
Skills & requirements
You must be passionate about guest service, have a previous experience in the same role from a luxury environment and have outstanding interpersonal skills with an energetic and vibrant personality. You must have excellent communication skills, be fluent in English and Czech.
EU working permission needed.
We will provide you with a comprehensive benefits package which includes motivating salary conditions and benefits, attractive working environment in the very heart of Prague, great international team of colleagues, further growth and development with possibility of foreign transfers.
Advertised: Central Europe Standard Time
Applications close:
- Departamento: Conserje
Cerrada
Night Bellman
A tiempo completo, Indefinido
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