Spa Concierge
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Spa Concierge

Mandarin Oriental



Spa Concierge

Sobre el trabajo

Duties and Supporting Responsibilities

  1. Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  2. Always keep work area clean and neat.
  3. To ensure that a high standard of service is maintained throughout the Spa.
  4. Assist in the operations of all spa departments as required:
      • Front Desk
      • Spa Retail Area
      • Relaxation Area
  5. To maintain inventory of supplies for the operations of the spa reception
  6. Will be expected to assist various demonstrations and events
  7. Must attend all training courses as deemed necessary and must adhere to training as set down by the Spa
  8. Must have the ability to courteously interact and answer all spa and hotel related questions with guests
  9. Must have good telephone skills and follow MOHG telephone etiquette
  10. To be adaptable and accountable for all actions
  11. Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa
  12. To always ensure a warm friendly welcome to all guests. Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests and other members of staff at all times
  13. Oversees incoming and outgoing guest and spa colleague business-related faxes
  14. To always show a professional attitude, particularly regarding punctuality, appearance and general manner
  15. Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy
  16. Ensure that the reception area is tidy, clean and stocked at all times
  17. Ensure the completion of confirmation phone calls for the next business day
  18. Print confirmation letters and pull files for the next business day
  19. To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints
  20. To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance
  21. To assist in the smooth flow of the guest’s journey throughout the day
  22. To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the Spa
  23. Must be a team player and assist all spa and hotel colleagues where necessary
  24. Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Managers
  25. To perform opening and closing duties
  26. To have a thorough understanding of Spa Soft, all treatments offered in the Spa and all retail products
  27. To keep a thorough log on turn-away guests
  28. Prepare gift certificates and make pre-payment arrangements
  29. To attend daily line-ups, weekly and monthly spa meetings

Success Profile for this Role (Hotel Competencies)

Customer Focus 

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information (or preferences) and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with both internal and external customers and gains their trust and respect.

Functional and Technical skills

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Team Player

Demonstrates cooperation and trust with colleague on his/her team as well as across departments. Works well as a team player to achieve results.

Delivers their Best

Continually striving to do his/her best; is hard working, efficient and consistently performs well and in alignment with the MOHG standards, policies and procedures.

Trustworthy and Responsible

Demonstrates trustworthiness; consistently acts with responsibly; works in a safe and prudent manner at all times; is accountable for their actions. His/her standards of performance reflect the MOHG Mission and Guiding Principles.


Is cool under pressure; does not become defensive or irritated when under pressure or when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Advertised: Central Europe Standard Time
Applications close:


Spa Concierge

Prague, Chequia

A tiempo completo, Indefinido

Fecha de inicio:Lo antes posible

Fecha limite de comienzo:

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