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Mandarin Oriental

Publicada hace 2 meses

Cerrada

Spa Concierge - Season 2023

Spa Concierge

Duties and Responsibilities:

Interacting courteously and answering all spa and hotel related questions with guests
Ensuring a warm welcome to all guests at all times.
Greeting all guests upon their arrival, giving new guests tours of Spa Area and offering return guests "re-orientations".
Organizing appointment schedule to maximize use of time and profitability whilst giving to guests needs first importance.
Handling incoming and outgoing guest and spa colleague business-related emails.
Communicating all messages promptly and keeping the Manager-On-Duty informed as to any complaints.
Having an accurate knowledge of Spa Soft software, all treatments offered in the spa and all retail products.
Assisting all spa and hotel colleagues where necessary, performing opening and closing duties.
Keeping work area clean and neat at all times.
Ensuring that a high standard of service is maintained throughout the Spa.
Maintaining inventory of supplies for the operations of the spa reception
Attending all the necessary training courses, complying to all Health and Safety at work and Hygiene standards

Requirements:

At least 2 years experience as a SPA Concierge in a luxury hotel setting
Reading, writing and oral proficiency in the English language.
Excellent telephone skills and organizational skills
Good computer skills
Professional attitude at all times, particularly with regard to punctuality and appearance
Excellent interpersonal and communication skills
Able to work efficiently under pressure.
Willing to be proactive, to take initiative and ownership while interacting with guests and colleagues
Must be willing to work on a flexible schedule, weekends an holidays