Waiter/Waitress
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Waiter/Waitress

Marriott Worldwide

Publicada

Cerrada

Waiter/Waitress

Sobre el trabajo

Job Number 22134450
Job Category Food and Beverage & Culinary
Location Shanghai Marriott Hotel Hongqiao, 2270 Hong Qiao Road, Shanghai, Shanghai, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

MAJOR FUNCTION 主要 :

This position is concerned with attending to the needs of guests in the restaurant, room service, Lobby Lounge and Banquet taking orders, serving and removing crockery and beverages in accordance with guests requirements and service policy.

MAJOR RESPONSIBILIES 責任概要 :

The responsibility is to provide the high standard service to all of the coming guest to make them 100% satisfied, correct the set up and collect the all money from guest also, and maintain the cleanness of the Restaurant

SPECIFIC DUTIES 工作任務 :

  1. To welcome and seat guest upon arrival at the table


  1. To assist the guest in choosing his or her beverage and or food order from the menu


  1. To take the food or beverage order from the guest, ensuring that the order is accurate and has been double checked


  1. To record the order on the appropriate captain's order as outlined within the Restaurant operating policy.


  1. To process the captain's order as per the cashiers policy, as outlined in the restaurant policy.


  1. To prepare all necessary accompaniments to go with order.


  1. To serve any requested food or beverage as per the service policy.


  1. To assist where possible with any additional request (Note: any questions regarding hotel policies or procedures should be referred to the Manager), and ensure guests are to be made to feel comfortable at all times


  1. To make the guest feel welcome at all times, and ensure that the service offered is of the highest quality, and that service is prompt efficient but not overbearing. And that service is offer with a smile at all times.


  1. To be responsible for the cleaning of the table, during and after service to the guest.


  1. To have a full understanding and knowledge of all items that are offered on the menu & beverage list.


  1. To be responsible for collection of money that is due from the guest, for services and products consumed.


  1. To be responsible for the correct set up of all mise an place and side stations, and to ensure that there is sufficient and the correct equipment for the days trading


  1. Must keep his/her side station and section clean at all times.


  1. Do not stand, loiter near, behind or talk about any guest at any time, so as that the guest may hear you, or eel uncomfortable.


  1. To report any problem situation or special guest request to the captain or supervisor, immediately so as to ensure that prompt action is taken.
  2. 及时向主管报告出现的问题和客人的特殊要求,以便及时解决。
  3. Grooming standards should be in accordance with the hotel policy


  1. Performs other duties as assigned to meet business needs


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Cerrada

Waiter/Waitress

Shanghai, China

A tiempo completo, Indefinido

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