Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, The Woodward in Geneva, Hotel La Palma in Capri (opening Spring 2022) and more than 150 private villas around the globe.
The Lanesborough is one of our Oetker Collection Masterpiece.
The Lanesborough – classically British service in a remarkably vibrant and elegant London residence.
By joining our teams, you are committed to respecting the values that make The Lanesborough and Oetker Collection famous.
The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.
The team of The Lanesborough are waiting for you to have an exceptional experience!
London, United Kingdom
With its enviable location at the heart of London, in prestigious Knightsbridge, and
panoramic views of Hyde Park, The Lanesborough has long been considered one of the
world’s most luxurious hotels.
The Lanesborough’s legacy lies with it having been built on the former home of Viscount
Lanesborough and remains one of London’s most revered Regency landmarks. The elegant
surroundings, exquisite cuisine, unsurpassed attention to detail and world-renowned service
will be second to none.
The Lanesborough captures the sense of a grand residence and offers 93 guest rooms,
including 43 suites, and a personal butler service for all guests. Oetker Collection manages
the hotel, they have the most inspiring selection of masterpiece hotels in the world. Oetker
Collection embodies the finest of traditional European hospitality. These elite luxury hotels
are strung together like pearls on a chain. Each is one-of-a-kind, unified by a desire to
deliver the very best of life.
We are looking for a talented and passionate Reception Agent to join our fantastic Front
Office team at The Lanesborough.
As a Reception Agent you will provide an exceptional guest service experience dealing
with requests and queries in a professional and efficient manner. This role plays a key part
in creating memorable experiences and must communicate guests' preferences and relevant
information with every department for the guests' stay to be seamless. Our professional
Front Office team are a point of difference and are expected to go above and beyond and
often make decisions in the interest of the guest. Check in is carried out in the guestroom
and the reception team are often expected to leave the Front Desk area to assist guests and
familiarise them with their London Residence. This role will be required to cover various
shifts. You will be a great team player with a real passion for exceptional customer service
to ensure a memorable experience for our guests.
This is an excellent opportunity to join our fantastic Front Office team in one of London’s
most exclusive luxury hotels and offers excellent career and development opportunities.
Competitive + Service Charge
In return we offer fantastic industry leading rewards and benefits (Conditions apply):
Dental and Optical Benefits
Season Ticket Loan
Private Medical Insurance
Meals on Duty
Enhanced Pension Scheme
Cycle Scheme (Loan to Purchase)
Dry Cleaning (Non Uniformed Ambassadors)
Training & Development Plans
Social Committee Activities
Training Fund Assistance
Awards & Recognition Program
The ideal candidate would be able to demonstrate the following attributes.
Previous experience within Front Office in a 4* or 5* establishment is essential and
experience in the luxury London market would be preferred.
Excellent command of the English language and a second language would be
Immaculate grooming standards
Show drive for Excellent Customer Service
Ability to work on own initiative is essential
Be available, flexible and willing to work a 24h roaster when required
Knowledge of Opera system would be preferred
If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.