Director of Operations

Radisson Hotel & Suites, Gdańsk our well know property centrally located on the Granary Island waterfront, with 341 rooms, suites and apartments and 1000 square meters conference span, is offering a stepping stone position for a hungry talent wanting to become a General Manager soon, so as such we look for you as our new Director of Operations in full time in Gdańsk. With this position we give you the opportunity to co – manage the hotel’s operational departments both in a hands-on and strategic manner, under the leadership of one of our experienced General Manager.

Does the challenge of running our show make your heart beat faster? Can you balance executing and delivering the masterplan with a strategic focus on guest experience, revenue generation and achieving commercial results for our Stakeholders? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Director of Operations are hotel experts and recognized leaders with the ability to prioritize a complex and hands on workload and who strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Director of Operations, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Director of Operations:

• Ensures the smooth running of the hotel, where all areas of the business operation are managed and that the guest service experience is delivered to the highest levels
• Working proactively with Heads of Department and key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
• Implements strategies where key hotel metrics are identified, communicated and delivered
• Works with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance
• Works to deliver the hotel budget and business plan, ensuring that all areas of the hotel operation are controlled. Maximizing sales and profit, business opportunities and brand reputation, productivity and performance
• Builds and maintains effective working relationships with all key stakeholders
• Reviews and scrutinizes business operations, objectives and best practices, providing recommendations that will drive financial performance and provide added value
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Director of Operations:

• Proven experience in hotel operations with strong problem-solving capabilities
• Excellent leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills
• Good command of both Polish and English languages

Centrally located on the Granary Island riverfront, Radisson Hotel & Suites, Gdansk offers a charming retreat on the Baltic coast. Our seven-story hotel in the Deo Plaza complex puts guests near the popular Long Market, home to colorful façades and the famous Neptune Fountain, and just steps from a fitness club and many various restaurants. You can stroll through Old Town to admire Gothic and Dutch Renaissance-style architecture, browse the boutiques for trinkets along Long Street or walk where kings have trodden along Royal Way. Business travelers appreciate our proximity to the AMBEREXPO Exhibition and Convention Centre, which is located just 10 kilometers away, and Gdańsk Lech Wałęsa Airport (GDN), 13 kilometers away.

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.