Receptionist
Receptionist

Rixos Hotels

Publicada

Receptionist

Sobre el trabajo

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Key Responsibilities

  1. Guest Services

    • Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
    • Assist guests with check-in and check-out procedures, including verifying reservations and processing payments.
    • Provide accurate information about resort facilities, services, and local attractions.
    • Respond promptly and professionally to guest inquiries, requests, and complaints, resolving issues to ensure satisfaction.
  2. Reservation Management

    • Manage room reservations, cancellations, and modifications using the property management system.
    • Coordinate with other departments to ensure special requests, such as early check-ins or specific room preferences, are fulfilled.
  3. Administrative Duties

    • Maintain accurate records of guest information, room assignments, and billing details.
    • Prepare reports on room occupancy, revenue, and guest feedback for management review.
    • Handle incoming calls, emails, and messages professionally and efficiently.
  4. Collaboration and Teamwork

    • Communicate effectively with housekeeping, concierge, and other departments to ensure smooth operations.
    • Assist in coordinating guest arrivals, departures, and transportation arrangements.
  5. Upselling and Revenue Maximization

    • Promote resort amenities, services, and upgrades to enhance guest experiences and drive revenue.
    • Offer personalized recommendations for dining, spa treatments, and activities within the resort.
  6. Compliance and Standards

    • Follow all resort policies, procedures, and brand standards to deliver consistent, high-quality service.
    • Maintain a clean and organized front desk area, ensuring a professional appearance at all times.

Qualifications

  • High school diploma or equivalent; hospitality or tourism education preferred.
  • Previous experience as a receptionist or in a guest-facing role, ideally in a luxury hotel or resort.
  • Proficiency in using property management systems (e.g., Opera)
  • Strong interpersonal, communication, and problem-solving skills.
  • Fluent in English; additional languages are an asset.

La empresa

Rixos Hotels, established in 2000, is one of the world’s fastest growing, luxury hotel chains. Dedicated to offering traditional Turkish hospitality and a unique spa experience in the finest surroundings and luxury ambience, Antalya based group owns and operates premium resorts & villas including city hotels in key regions as diverse as Turkey, Europe, CIS Countries, North Africa and Middle East.

Rixos Hotels portfolio of exceptional properties is sited in prime and historic locations. With more than 6,500 staff serving all its properties, Rixos Hotels have developed an innovative guest experience that blends the best of the new and old. Designed to offer a unique luxury long stay experience, the Rixos villas are beautifully furnished. Tailor-made service with private butler and concierge is the ultimate choice of the world’s most distinguished travelers. At the heart of every Rixos hotel is a revitalizing Wellness and Spa Center with an authentic Turkish Hammam, offering a unique spa treatment, menu and atmosphere.

Known for their hospitality, attentive personalized service and fine cuisine, Rixos Hotels received global recognition and top ratings from distinguished specialist professional bodies such as the American Five Star Diamond Award, Conde Nast, World Travel Awards and Great Hotels of the World.

Ver perfil

Receptionist

Ras Al-Khaimah, Emiratos Árabes Unidos

A tiempo completo, Indefinido

Fecha de inicio:

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