Table Server Assistant - Part Time, The Lounge
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Table Server Assistant - Part Time, The Lounge

SBE

Publicada

Cerrada

Table Server Assistant - Part Time, The Lounge

Sobre el trabajo



Duties & Functions:

  • Must love and support their TEAM!
  • Must love and take care of guests!
  • Must say “yes” and “thank you” often!
  • Assist, support and work with bartenders and waiters
  • To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Restaurant Manager or Pool Manager, when necessary to ensure customer satisfaction.
  • To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
  • To follow all specified procedures to provide prompt, efficient, and friendly customer service to guests, including describing menu items, taking and serving food and beverage orders; and opening, closing, and presenting guest checks.
  • Expedite the service of food from the kitchen to Pool/lounge guests and to pick-up dirty glassware and plates and replace with clean silverware and glassware.
  • Satisfactorily perform, as directed, all routine opening and closing side duties including preparing folding napkins, and stocking and pre-set up of station to facilitate food service.
  • Assist to remove used dishes and trash from guest tables.
  • Maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
  • Follow all specified procedures to correctly handle all cash, credit, and gift certificate transactions.
  • Ensure order of restaurant and cleanliness in accordance to health and safety regulations
  • Ensure standards and guest requirements are met at all times
  • Refill beverages
  • Maintain knowledge of all menus within the hotel
  • Provide friendly, courteous and professional service at all times
  • Assist, support, and work with Pool Servers and Pool staff
  • Remove all glasses, plates, utensils, and napkins from tables
  • Ensure standards and guest requirements are met at all times
  • Prepare tea, coffee, water, and soft drinks
  • Retain and maintain knowledge of all food and beverage menu items
  • Maintain communication between kitchen/managers and floor staff
  • Understand the operational set up and principle of the Pool/SL.
  • Maintain knowledge of all menus within the hotel
  • Provide friendly, courteous and professional service at all times
  • Maintain thorough knowledge of all menus within the hotel
  • Any other reasonable duties as assigned by the supervisor or manager
  • We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service


ADDITIONAL RESPONSIBILITIES

  • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.


To be aware of and ensure constant compliance with all necessary operational policies including:

  • Health and Safety
  • Food Hygiene
  • Maintenance
  • Emergency Procedures
  • Liquor Licensing


SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Attend mandatory meetings including divisional meetings, staff meetings, etc.
  • Participate in community events and ensure corporate social responsibility goals of sbe are met.
  • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
  • Keep work area clean and organized.
  • Ensure confidential documents are kept in a secured area.
  • When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
  • Complete other duties as assigned by the Department Head.
  • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
  • Ensure compliance with sbe’s policies and procedures.
Cerrada

Table Server Assistant - Part Time, The Lounge

Miami, FL, Estados Unidos

A tiempo completo, Indefinido

Fecha de inicio:

Fecha limite de comienzo:

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