Wellness Concierge

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Wellness Concierge based at Island Shangri-La, Hong Kong!

As a Wellness Concierge, we rely on you to:

• Meet and greet customers with positive and friendly attitude from arrival through departure
• Perform check in for guests according to their scheduledappointments
• Provide detailed descriptions of wellness treatments, packages, services, facility features and hours of operation
• Handle reception duties, including cashiering, class management,walk-in/phone and online inquires, complaints and other ad-hocduties
• Conduct inventory stock takes of equipment and merchandises monthly and whenrequired
• Assist and perform various demonstrations and events

We are looking for someone who has:

• Diploma or above in Hospitality Management or other related disciplines
• Relevant experience inluxury Hotels or Spa would be an advantage
• Customer-oriented individuals with strong interpersonal skills
• Good command of spoken English,Cantonese and Putonghua
• Fresh graduates are welcomed

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.