Wellness Sales Manager

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Wellness Sales Manager based at Island Shangri-La, Hong Kong!

As a Wellness Sales Manager, we rely on you to:

• Fully responsible in YUN Wellness sales initiatives & processes, campaigns and onsite and offsite sales, and work closely with the team in creating and organizing corporate events to drive the sales growth
• Oversee day-to-day sales and activities from membership recruitment, retention to renewals as well as the membership database and keep it updated at all time
• Assist Department Head in managing sales forecasting activities, membership budget and setting performance goal to achieve financial objectives
• Work closely with Marketing Communications Team in order to develop of marketing materials and digital contents on social media platform, keep the content fresh and up-to-date
• Handle complaints and provide remedial solutions for service improvement
• Analyze the market needs for development of new programs / activities
• Prepare the monthly reports on the performance of the campaigns
• As part of management team of YUN Wellness, assist in operations as needed and work as a Team to drive common goals

We are looking for someone who has:

• University graduate in Business, Marketing, Sports & Recreation Management or other related disciplines
• A minimum of 5 years’ experience in Sales / Marketing field, preferable with membership-based club operations
• 2 years managerial experience required
• Innovative and strong sense of market trends
• Well-organized, goal-oriented and attention to details
• Excellent command of written & spoken English, Cantonese and Putonghua and hands-on experience in MS Office applications

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.