Guest Relations Agent
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Guest Relations Agent

Sheraton Grand Hotel, Dubai



Guest Relations Agent

Sobre el trabajo

• To facilitate the pre-arrival planning
• To meet and greet the guests on their arrival or during the stay.
• To provide our guests with an on brand personalized experience journey.
• To recognize special occasions of the guests to enhance their stay experience.
• To lead the guest retention and recognition program of the hotel.
• To use the guest amenity program to enhance the guest stay experience.
• To review the guest global profile for guest preferences and their delivery.
• To drive the guest engagement at the hotel by using the GXP cases.
• To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency.
• Support Front Desk and Club operation when needed
• Assist with check in and check out for the guests
• To do adhoc tasks as per operations requirement

Sobre ti

• Totally embrace the philosophy of guest and customer service and owns the guests;
• Identify yourself with the hotel’s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strive to achieve satisfaction and delight of our customers;
• Are detail oriented;
• Thrive on pride of work and its product;
• Play as a team to achieve common goals;
• Have immaculate personal presentation e.g. grooming and conversational ability;
• Demonstrate self-confidence, energy and enthusiasm;
• Have a strong ability to learn skills, retain and demonstrate learning;
• Uphold ethical business practices.
  • Idioma requerido: Inglés.

La empresa

Sheraton Grand Hotel, Dubai located in the heart of Dubai, United Arab Emirates on Sheikh Zayed Road is your crossroads to Dubai. The 474 luxurious rooms and suites are equipped with the comfortable Sheraton Sleep Experience beds and enjoy magnificent views over Dubai from the floor-to-ceiling windows.

On the 52nd floor, the Soul Wellness & Spa welcomes guests to sample a menu of relaxing treatments whilst Sheraton Fitness offers an array of health and fitness options to enhance your sense of well-being whilst travelling. The hotel provides a complimentary shuttle bus for staying guests to the Mall of the Emirates and La Mer beach.

The hotel's business and meetings centre feature six meeting rooms, and one large, adaptive ballroom and the dedicated Events Team is on-hand for all requests and queries. The restaurant options include Feast, &More by Sheraton, and Larimar by Dawn & Dusk.

Enjoy our hotel located minutes from Dubai International Airport, The Dubai Mall, Burj Khalifa and opposite the Dubai World Trade Centre.

Ver perfil

Guest Relations Agent

Dubai, Emiratos Árabes Unidos

A tiempo completo, Indefinido

Fecha de inicio:Lo antes posible

Fecha limite de comienzo:

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