Reservations Officer
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Reservations Officer

Sofitel Dubai Downtown



Reservations Officer

Sobre el trabajo

Reservation Officer

You are the beginning of an exceptional guest experience. As a Reservations Officer, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What you will be doing:

To attract guests and enhance their loyalty, providing a distinctive service through communication and sales skills in order to improve the hotel's image and to increase revenue.
To recognize potential clients and transmit information to Sales team
To recognize VIP guests and to apply the concerned policies.
To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
To promote the Accor loyalty programs and the hotel promotions.
To respect the privacy of the guests and the confidentiality of the information.
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
 To report all guest comments or complaints.
To call the supervisor or manager for advice in serious cases or if an approval is required.
To properly use the telephone etiquettes as per Sofitel standards.
To have a perfect knowledge of room types and rate structure.
To ensure the accuracy of all booking information entered in the PMS.
To maintain an accurate Guest History, Guest Profile
To follow up availability and rate charts on TARS and other booking systems / channels.
To follow daily check-lists.
To fulfill administrative tasks and filing.
  • What is in it for you: Employee benefit card offering discounted rates in Accor worldwide • Learning programs through our Academies and the opportunity to earn qualifications while you work • Opportunity to develop your talent and grow within your property and across the world • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.
  • Departamento: Reservas

Sobre ti

Your experience and skills include:

With at least 1 years relevant and similar work experience in a hotel
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collectively as part of a team
  • Idioma requerido: Inglés. Arábica y Francés son un plus

La empresa

With its enviable location, the hotel is conveniently connected to the Dubai Mall via an air-conditioned skywalk, just one metro stop away from Dubai International Financial Center and three stops from the Dubai World Trade Center.

Its 31 floors of artfully designed rooms and suites, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline.
Sofitel Dubai Downtown sets a new standard for urban sophistication and refined luxury with a Magnifique commitment to service and French elegance.
As Dubai continues to add new towers to its roster of impressive architecture, a new mixed use complex is being built adjacent to our hotel. Hence, our guests might experience disruption to their Burj Khalifa view from some of our rooms and suites.

Ver perfil

Reservations Officer

Dubai, Emiratos Árabes Unidos

A tiempo completo, Indefinido

Fecha de inicio:Lo antes posible

Fecha limite de comienzo:

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