Area Trainer Manager
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Area Trainer Manager

The Ivy Collection - Management



Area Trainer Manager

Sobre el trabajo

Reports to: Operations Director / Operations Manager 

Department: Operations 
Work Pattern: Shift-based, will include evening and weekends 

Purpose of the Role 
In this role you will be a specialist in hospitality, with a passion for training others and helping the business grow. You will work alongside the Operations Managers, Learning & Development Team and General Managers to develop a network of restaurant, reception, bar and runner in store trainers who are motivated passionate people who want to coach and develop team members in their future careers. You will identify training and developmental needs and drive suitable training initiatives that build experts in our business. 

Core Activity: 
• Implement and manage training for FOH roles in our restaurants 
• Responsible for identifying and assessing the training needs of the sites. 
• Develop individualised and group training programs that address specific business needs. 
• Deliver standards per company training manuals, targeting and reporting on tangible results. 
• Implement effective and purposeful training methods around: Onboarding, Menu Changes, Product tastings, Team Briefings. 
• Evaluate organisational performance to ensure that training is meeting business needs and improving performance. 
• Assess employees’ skills, performance and productivity to identify areas of improvement. 
• Effectively communicate with team members, trainers and management. 
• Help troubleshoot issues on site by working shifts/shadowing service 

 Coaching and developing: 
• To oversee, train, coach and mentor the Training Mentors in your area. 
• Interview, recruit and develop a network of highly passionate trainers per department within their allocated area with the Operations team. 
• Leading initiatives to further develop promising team members into management roles 
Relationship Building: 
• To build relationships with General Manager’s, and Operations to ensure training is taking place in the restaurants and the appropriate training is being requested and delivered. 
• Be a training support to the restaurants for new team members 
• Work alongside the Learning & Development team to ensure the same message is delivered across the board 

To monitor, evaluate and assess training activities including: 
• Perform skills assessment tests 
• Help define Career Paths and support with succession planning 
• Drive E-learning and compliance training across sites. 
• Monitor the completion of 90-Day Reviews with team members and managers 
• Coffee chats between management and teams. 
• Induction training or any other central training activities. 
• To collate and report on employee feedback obtained when evaluating training activities. 
Required skills: Fast-Paced Experience, training
  • Discussed at venue
  • Departamento: Evento

Sobre ti

  • Idioma requerido: Inglés.

La empresa

The Ivy Collection restaurants bring the inimitable service and vibrant surroundings for which The Ivy is loved and revered to a select group of upmarket brasseries and neighbourhood cafés.

Each restaurant has been designed to deliver the memorable experience that is synonymous with The Ivy’s unique style, and extend the magic of our celebrated West Street venue to handpicked locations across London and the UK.

Menus feature modern British dishes drawn from The Ivy’s own extensive menu so, whether you are looking for afternoon tea or a three-course meal, you can be sure of excellence in both quality and choice.

Restaurants are open seven days a week offering a full service from breakfast through to dinner. Each restaurant also has a dedicated number of unreserved tables available throughout the day offering everyone the chance to enjoy a little taste of The Ivy’s glamour, whatever the occasion.

Ver perfil

Area Trainer Manager

Glasgow, Reino Unido

A tiempo completo, Indefinido

Fecha de inicio:Lo antes posible

Fecha limite de comienzo:

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