Receptionist/Concierge

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.


Posting Date: Jan 23, 2023
Job Category: Reception
Location: Megéve, France
Schedule Full-Time
Preferred start date: ASAP
Located Remotely? N


The MagicCollection is a contemporary hospitality project involving many internationally renowned artists, who have contributed or will contribute to the renovation of interior spaces by creating structural elements such as the floor, stairs, ceiling and lighting. Every part of the spaces is open to the public.
The Collection is reimagining the luxurious experience through the lens of design, cuisine, wine, art, and beauty. There are no boundaries to well-being or an integrated vision of a habitable area for humans.


JOB SUMMARY
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Be able to manage quotations and pre and post-arrival assistance
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

CANDIDATE PROFILE

Education and Experience:
Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Must be fluent in English.

Preferred:
Previous experience in cash handling
Ability and willingness to work flexible hours including weekends, holidays and late nights.
Fluent in Italian