W Rome is casting for a Night Welcome Desk Agent to join the first W Hotel in Italy. Reporting to the Welcome Office Manager, the Welcome Desk Agent is responsible for ensuring an authentic W experience to each and every guest – especially during nighttime!
The night shift at W Rome is very different from other hotels! W Rome is a 24/7 destination and during the night you will be working with a Duty Manager, Chef de Rang from Room Service, Chef de Partie, Housekeeping team, Security and Maintenance. Considering that our events can go after 1am, especially during weekends when our DJ set play music until late, you will get to work with the other talent from the bar and the restaurant as well.
What you’ll do
Process guest check-ins by confirming reservations, assigning rooms and activating room keys
Assist monitoring and taking care of the Mobile Guest Service Control Panel Review the panel to process mobile check-in requests, prepare room assignment according to the arrival time and pre-register with keys
Assists Shift Leaders in Pre-blocking rooms for all arrivals focusing on Elite Members and VIP
Process all check-outs including resolving any late and disputed charges
Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including solving any late and disputed charges
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process check-outs and resolving any disputed charges
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications
Always follow Standard Operating Procedures and brand identity guidelines
Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
Perform other reasonable job duties as requested by Shift Leaders
Join the dream team of the first W Hotel in Italy
Professional career progression at international level in Marriott International
Learning and development opportunities online, on the job and in class
Discounts on hotel rooms, gift shop items, food and beverage
Disruptive management & motivated and engaging Talents
Charity events, Wellbeing activities through the TakeCare program
Canteen service and uniform
Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
Previous Front Office experience is a big plus
Availability to work night shift on a regular basis
Understanding of rooms operations and luxury hospitality
Ideally, technical knowledge of Micros and Opera
A warm, people-oriented demeanor and a team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
The ability to stand, sit or walk for extended periods of time across a work shift
Idioma requerido: Inglés. Italiano es un plus
Located on Via Liguria, next to the Spanish Steps. Historic palazzo on the outside, a bold distortion of luxury inside, W Rome enters the scene in an unapologetically Italian way.
W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.