Spanish Speaking Advisor for Cosmetic Retail Project
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Spanish Speaking Advisor for Cosmetic Retail Project

Webhelp

Publicada

Cerrada

Spanish Speaking Advisor for Cosmetic Retail Project

Sobre el trabajo






Why join us  

Want to inspire customers by sharing your passion for cosmetic products? Then come join our dynamic multilingual teams in  Lisbon . You will grow with us in a global company that puts its people at the heart.  

We are looking for  Customer Support Advisors  to provide a stellar customer experience. You will be working on behalf of one of the most well-known cosmetic brands in the world.

Your mission at Webhelp   

At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. You will work for a major global player in the beauty and personal care industry - a company that has been rewarded for innovation, sustainable practices, and exceptional customer experience.

Your mission is to create enthusiasm around our clients’ services and solve with precision and efficiency emerging issues that customers may face. You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.  

What you will be doing at Webhelp  

As a Customer Support Advisor, you will: 

  • Helping customers through multiple channels (email or phone) in an interactive and user-friendly manner
  • Develop technical skills that will empower you to support the after-sales process and every step related to it (i.e. online orders, refunds…).
  • Provide warm contact with the clients, attend to their queries, and add value by increasing our brand awareness.


What we are looking for  

  • Proficiency or native in Spanish (C2)
  • Fluent in English (B2)
  • Previous experience in customer service or as a sales representative is a plus
  • Excellent communication skills combined with empathy and team spirit
  • Enjoy identifying customer needs and proposing quick solutions
  • Treat all personal data and information with the utmost confidentiality. 
  • Proactive, results-oriented, motivated, and able to work as a team player in a dynamic and multicultural environment. 


You appreciate our values ​​of  recognition,  integrity,  unity,  commitment, and you are eager to create the  "wow"  too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.  

Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment.  

What we offer  

  • Competitive wages (14 monthly payments per year) 
  • Meal allowance paid in voucher card
  • Performance bonus
  • Health insurance with a dental plan (after 6 months of the contract) 
  • Relocation package: shared accommodation and flight reimbursement  


Who we are  

Webhelp  is a French multinational BPO company that is making business more human for the world’s most exciting brands. By  choosing Webhelp,  you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. 

Join us at  Webhelp Portugal  and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the most progressive B2C and B2B brands worldwide. 

If this sounds like you, join us!  

Webhelp Portugal is an equal opportunity employer.  

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws. 




Cerrada

Spanish Speaking Advisor for Cosmetic Retail Project

Lisbon, Portugal

A tiempo completo, Indefinido

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