When Google Is A Bad Word—how A High-end Concierge Works

Do come aboard! Townhouse Concierge Owner and Director Jane Caujolle takes the hosco.tv crew on a stylish cruise down the Thames and gives us the scoop on running a luxury concierge service in London. Caujolle’s demanding clients rely on her for a wide range of services—from finding homes complete with staff to locating private yoga teachers, arranging for private chefs, and organizing shipments of art, to name just a few. What sets Townhouse Concierge apart from other services is its bespoke approach to servicing clients. Just google it? No way! For Caujolle, google is a four-letter word. Rather, she relies strictly on word of mouth and established relationships with providers to ensure her clients’ high expectations are met. Her advice to young talents hoping to open their own business? Work hard on the concept, seek advice and don’t give up! Caujolle is based in London but also works with clients across Europe in places like Gstaad, Geneva and Athens. To hear more about how Caujolle finds clients, how she earns her fees and what her goals are for the next five years, watch the full video!