Dreaming In Deià: A GM On Running One Of Spain’s Finest Luxury Boutique Hotels

Join hosco.tv as we soak up the sun in the lovely village of Deià, Mallorca, and chat with Ulisses Marreiros, the GM of its exclusive, 68-room luxury boutique hotel, Belmond La Residencia. Nestled in the mountains of the northwest coast of the Spanish island, La Residencia is a longtime favorite destination of artists, writers, and, more recently, rock stars and film celebrities alike. According to Marreiros, who has over 20 years of experience working mostly with small hotels, what draws guests to La Residencia is its “tailor-made” approach to service and hospitality. The main challenge to being open just seven months of the year? Marreiros says it’s recruitment—finding candidates willing to take seasonal versus full-time contracts—but notes that the team is also quite busy during the off season with maintenance, refurbishments, promotional travel, and training, among other projects. His advice to those just starting out in the hospitality industry is simple: Have patience, be flexible, and question everything. For more on this stunning property, watched the full video!