ALLRes Connect Consultant

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

Want to work behind the scenes in the hotel industry? Our team is evolving and we want you to be part of our journey to create an industry-leading service for our Guests and Hotel teams! With the option of either Full Time and Part-Time positions available, we are looking for people who take pride in providing an impeccable customer experience and enjoy investigating and solving problems. 

The Accor Apartments & Realty hotel support and guest experience centre (ALLRes) is situated in the heart of Surfers Paradise within our Corporate Offices.  Our ALLRes Connect team provide a critical link between the Guest, our Hotels that we service, and our broader ALLRes team.  They are responsible for using their initiative and problem-solving a wide range of reservation and guest related issues. 
  
Why choose us?
•    Work a rotating roster between 7:00am and 7:00pm Monday to Friday, and 9:00am to 5:00pm Saturday and Sunday
•    Up to 38 hours per week
•    Dedicated Assistant Managers and Coaches to help you learn more and earn more!
•    Attractive offices located in the heart of Surfers Paradise with an engaging environment that motivates you to succeed
•    Accommodation and food & beverage benefits at our expansive range of hotels and resorts 
•    Access to our leading Learn Your Way training academy which leads to new and exciting career journeys with a leading hospitality business 
 
What will it take?
•    A can-do attitude! We have amazing coaches that can mentor you every step of the way to success! 
•    A confident candidate with a strong ability in processing and problem solving. 
•    Strong attention to detail, with exposure to basic level of accounts admin advantageous 
•    You thrive in a customer service environment and enjoy talking to internal and external stakeholders
•    Ability to multi-task and confident with technology and quick to learn new programs
•    Prior exposure to Sihot or similar PMS systems preferred
 

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Learn more about Accor - Follow ALL-Accor Live Limitless @all.pacific 

Work your way across the Pacific and find other opportunities - www.jobsataccor.com.au 

To see what our team are up to connect with us at @KeepUpWithAccor on Instagram, Accor Careers Pacific on Facebook and LinkedIn.