Description du poste
First impressions are everything! As a concierge, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service.
- Take initiative to add personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through the method of up-selling.
Your experience and skills include:
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related property management system
- Fluency in English; additional languages are a plus
Your team & working environment
As a concierge you will provide vision and leadership that fosters an engaged team ensuring quality, efficiency, and superior luxury service. You will play a key role in driving customer engagement, while helping to grow brand awareness. The candidate is a leader who enjoys a challenge balancing all stakeholders' expectations by driving engaged and dynamic customer interactions. A concierge showcases passion for superior guest service, attention to detail, personal care & attention to all guests as well as providing cutting edge learning experiences, driving the definition of luxury hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS