Front Office Supervisor
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Front Office Supervisor

Accor HQ

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Front Office Supervisor

À propos du poste

 

 

A 4.5 star hotel in the heart of Melbourne, Mantra on Little Bourke offers plush accommodation ranging from Studios to 2 bedroom self-contained apartments. Its facilities are first class and includes an a la carte restaurant and 24 hour room service, while Its location allows quick access to transport links, boutique shopping, famous eat streets and lots of cultural hotspots.

 

We are looking for a guest service superstar with a talent for training others to step into the Front Office Supervisor role.

 

As our next Front Office Supervisor reporting directly to the Front Office Manager, you will:

  • Assist in leading the Front Office Team to deliver an incomparable service experience
  • Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift
  • Always uphold a positive, can-do energy pertaining to guest and workplace challenges
  • Provide a structured and consistent onboarding and training experience for Front Office team members
  • Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property

 

What we are looking for:

  • A person who is looking to take that next step towards a managerial position
  • A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
  • The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential
  • Someone with have Office Management experience in a similar role is ideal
  • A positive, enthusiastic attitude and the ability to work a flexible 7-day roster

 

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals. 

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Take advantage of exclusive rates across Australia – from 30% off!

 

Apply now to begin your journey!

 

Accor's COVID-19 Vaccination Policy applies at designated Accor locations. Mantra on Little Bourke is not currently a location where COVID-19 vaccination is mandated by the Accor COVID-19 Vaccination Policy. Except in rare cases where an exemption may apply, COVID-19 vaccination will be required if the location is declared a mandatory COVID-19 vaccination workplace in the future.

 

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Learn more about Accor - Follow ALL-Accor Live Limitless @all.pacific 

Work your way across the Pacific and find other opportunities - www.jobsataccor.com.au 

To see what our team are up to connect with us at @KeepUpWithAccor on Instagram, Accor Careers Pacific on Facebook and LinkedIn.

 

Fermé

Front Office Supervisor

Victoria, Australie

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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