Guest Service Agent
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Guest Service Agent

Accor HQ

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Guest Service Agent

À propos du poste

Job Description

WHAT WILL YOU BE DOING :

·            Providing check-in and check-out procedures are smooth based on Standard operation procedures.

·            Follow all the pre-arrival preparation for FIT guest and Groups on the system.

·            Respond to each Guest request and ensure it well delivered.

·            Ensuring guest preferences and expectation are met.

·            Providing a Warm Welcome & Farewell at the front desk areas using professional verbiage.

·            Ensuring that service standards are well delivered to the guest based AccorHotels Values.

·            Assist guests regarding hotel facilities in an informative and helpful way.

·            Other duties as assigned




Work Experience

WHAT WE ARE LOOKING FOR:

·       Diploma or Bachelor Degree in Hospitality Industry

·       Fresh Graduates are welcome.

·       Minimum of 1 (one) year in Front Desk / Reception consider as an advantage

·       Proficiency in English (verbal and written), second language an asset

·       Previous customer related experience preferred

·       Previous REALTA experience an asset

·       Computer literate in Microsoft Window applications an asset

·       Must possess a professional presentation

·       Strong interpersonal and problem solving abilities

·       Highly responsible & reliable

·       Ability to work well under pressure in a fast paced environment

·       Ability to work cohesively with fellow colleagues as part of a team

·       Ability to focus attention on guest needs, remaining calm and courteous at all times




Benefits

WHAT IS IN IT FOR YOU

·       National and International Opportunities in ACCOR group.

·       Employee benefit card offering discounted rates in Accor worldwide for you and your family.

·       Learning programs through our Academies designed to sharpen your skills.

·       Ability to make a difference through our Corporate Social Responsibilty activites, like Planet 21.




Fermé

Guest Service Agent

Bali, Indonésie

Temps plein, Indéfini

Date de début du contrat:Dès que possible

Date d'entrée en fonction (au plus tard):

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