Guest Services Executive
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Guest Services Executive

Accor HQ

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Guest Services Executive

À propos du poste

Quality in Life

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring new ideas, use & develop their knowledge to reinvent their career path.

Swissôtel Merchant Court, Singapore is a luxury hotel ideally located close to entertainment and dining hotspots such as Clarke Quay, Boat Quay and Chinatown. The close proximity of the MRT to the hotel makes Orchard Road, Raffles City, all major tourist attractions and the financial hub at Raffles Place, within easy reach.

The 476 guest rooms and suites cater to the needs of the most discerning travellers. The Swiss Executive floors offer luxurious rooms and suites and the Swiss Executive Lounge provides additional luxury and exclusivity. Facilities includes an idyllic pool area with water-slides, an outdoor Jacuzzi, two award-winning restaurants and one lobby bar, a 24 hours Fitness Centre, Pürovel Spa & Sport, a column-less ballroom and seven function rooms.

We invite you to be part of the dynamic team as:

Guest Services Executive

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • To maintain a friendly and professional image and smile under all circumstances at all times
  • To provide courteous service to the guests and respond promptly and tactfully to the guest complaints, requests and enquires.
  • To man the Hotel Lobby and interact with the guest
  • Ensure all arrival and departure VIPs and Suite guests are taken care of, e.g. rooms are readily available with amenities and cards, welcome and escort guests to room, courtesy call 30 minutes after rooming, and one day before departure, etc
  • Ensure close co-ordination with all other team members from Concierge and Bell Desk, Front Office, Security and all other hotel departments especially with regards to Guest Service Requirements
  • To maintain and update guest records and preferences in the Opera system
  • In charge of the arrival and departure of any group acitivties
  • Consult or inform departments concerned regarding guest feedback, follow up with actions required and confirm that the task has been completed within time range communicated

Qualifications:

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

  • Minimum GCE ‘O” Level or equivalent
  • While supervisory experience in Front Office or a related field is required, at least 3 to 4 years of related experiences are desired
  • Knowledge of Opera System
  • Excellent written and spoken English
  • Able to work shifts

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offer broad career development possibilities within a growing international group and competitive conditions of employment. 

If you feel you are ready for your next professional challenge, send us your application today.

Fermé

Guest Services Executive

Singapour

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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