Groups & Events Executive

Events & Groups Executive

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for ad Events & Groups Executive to join our Sales & Marketing Department. Reporting directly to the Director of Sales & Marketing. We are looking for a candidate who has a passion for delivering great customer service and excellent communication skills.

PRINCIPAL ACCOUNTABILITIES:

• Work together with Executive Chef, F&B Department, Housekeeping and Lifestyle to monitor standards and services, suggest and implement necessary changes.
• Maintain mutual understanding with all other hotel departments.
• Keep and maintain the general filing systems as well as all other filings as designated.
• Provide the highest standards of service without sacrificing quality.
• Always maintain a professional image both in appearance/attire and conduct when dealing with the client and hotel ambassadors.
• Constantly communicate with other departments both verbally and in written form.
• Create and distribute BEO and GRC to the departments involved
• Ensure distributed reports are up to date and as per hotel standard.
• Conduct site inspection with potential clients.
• Finalize all bookings maximizing all potential revenue through up selling in all revenue generating areas.
• Follow up with each group & event in order to build a business relationship.
• Ensure all information is detailed, correct and all billing arrangements are specified.
• Conduct competitive pricing analysis twice a year.
• Follow up on all changes, deletions, additions, and special requests.
• Excellent knowledge of hotel facilities and standard for meeting and events.
• Maintain the policies set out in the event sales contract (e.g. deposits, deadlines, billing instructions).
• Answering all telephone calls and enquiries about the event space for group & events
• Ability to perform other tasks or projects as assigned by hotel management and staff.
• Ability to maintain a friendly, caring, and helpful attitude with customers and all hotel staff.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• Previous experience in a similar role, at least 2 years, in hospitality business
• Fluency in Italian and English. Preferred knowledge a third language.
• Excellent organizational and interpersonal skills
• Strong customer orientation
• Excellent negotiation and problem solving skills