Group Food & Beverage Director

Job Summary: The Group Food & Beverage Director is responsible for overseeing and driving the operational excellence, profitability, and guest satisfaction of the Food & Beverage departments across multiple properties. This role involves strategic leadership in developing the F&B team, creating innovative products and promotions, and ensuring the highest standards of quality, service, and compliance are met across all outlets within the hotel group.

Key Responsibilities:
- Lead, train, and inspire F&B managers, supervisors, and culinary teams to consistently achieve and exceed established food preparation and service standards.
- Oversee and manage the overall operations of the Food & Beverage departments across the hotel group, ensuring consistency in service delivery, safety, hygiene, and compliance with corporate policies.
- Develop and implement strategies to enhance customer relations and guest experiences, maintaining well-developed interpersonal skills.
- Collaborate with property-level F&B teams to innovate and drive revenue growth through new product offerings, concepts, and promotions.
- Plan, forecast, and manage the financial performance of the F&B departments, including budgeting, cost control, and inventory management.
- Monitor performance to ensure all financial targets are met, working closely with property managers to adjust strategies where necessary.
- Provide strong leadership, fostering a positive work environment and offering guidance and professional development for employees at all levels.
- Ensure efficient day-to-day operations of F&B services across properties, providing strategic direction and support to property teams.
- Utilize effective communication and leadership skills to influence, motivate, and lead teams across multiple locations.
- Make sound business decisions based on thorough financial analysis, demonstrating integrity and leading by example.
- Implement and maintain the highest standards in customer service, ensuring guest satisfaction and long-term loyalty.
- Support teams in understanding guest needs and coach staff to enhance service delivery, addressing and resolving guest complaints promptly and professionally.
- Ensure F&B teams adhere to food handling, hygiene, and safety regulations, maintaining consistent standards across all properties.
- Coordinate with procurement teams to ensure the timely acquisition of products and services that meet quality and cost requirements.
- Monitor staffing levels to align with business demands and ensure optimal service delivery during peak times.
- Continuously evaluate food quality, presentation, and service to maintain brand standards and guest expectations.
- Support team development by identifying training needs, offering mentoring, and fostering professional growth opportunities.
- Oversee compliance with health and safety regulations, including food handling certifications and equipment maintenance.

Qualifications:
- Diploma or degree in Business Management, Hospitality, or a related field; specialization in Food & Beverage or Tourism Management is an asset.
- Proven leadership skills with the ability to inspire and manage diverse teams across multiple locations.
- Strong flexibility and adaptability to respond effectively to changing demands in a dynamic, multi-property environment.
- Expertise in inventory management, ensuring cost control and operational efficiency.
- Excellent conflict resolution abilities, with a proactive approach to handling challenges and guest complaints.
- Capacity to perform well under pressure while maintaining a high standard of service.
- Strong multitasking abilities, managing various responsibilities across properties efficiently.
- Exceptional organizational skills, with a focus on operational excellence and attention to detail.