Front Desk Supervisor

General Job Duties

• Facilitate front desk staff operations and provide smooth service to guests.
• Prepare guest requests and liaise with relevant departments.
• Provide appropriate response and follow-up to guest complaints, inquiries, and comments.
• Keep the lobby area clean and well maintained at all times.
• Contribute to room revenue through room upsells.
• Review and process guest comments and online feedback to enhance guest satisfaction.

Required Qualifications and Experience

• At least 3 years of experience in a similar position within an international hotel is not required but preferred
• Business level English proficiency
• Pre-opening hotel experience is not required but welcomed

Welfare/Benefits

• All Insurance Included (Unemployment, Pension, Workers' Accident Comp., Health)
• Paid Transportation Expenses (Monthly Max 50,000JPY)
• 2 provided meals per day via the employee cafeteria (May 2023~)
• Employee Wi-Fi
• Employee discounts when using/buying hotel & hotel products
• Retirement Allowance System (pension plan)

Paid Leave/Vacation Days

• Annual Days Off (Weekends, etc.,): 114 days
• Annual Paid Vacation: 10 days (first year)
• Paid Unexpected Sick Leave: 3 days
• Other Paid Leave (marriage leave, maternity leave, paternity leave, childcare/nursing care leave, shortened working hours for childcare, bereavement leave, etc.,)