Compass UK
Publiée
Sales and Events Manager
À propos du poste
Events and Sales Manager
26k basic
40 hours per week
On-going development and training
Perks at work
ExCel is the UK’s leading convention and exhibition centre. We cater for over 300 events per year, meeting a hugely diverse range of requirements. From a fine dining experience for thousands of delegates, to an on-the-go lunch for an exhibitor team, we operate on all scales with outstanding care in every service area. Our business is growing and we are creating new and exciting possibilities every day through our partnership with our client, event organisers and exhibitors.
The role of Events Manager is a fabulous opportunity to work with a great team and be a part of delivering exceptional events at the ExCeL London Hospitality.
Overall purpose of Events Manager:
To be the principal point of contact between ExCeL London Hospitality and the Client, selling, developing, organizing and managing the Event Catering. To actively work as part of the Sales and Events Team to increase and enhance the level of Sales. Proactively up selling the services by various techniques and always aiming to meet customer needs and exceed customer expectations. To operate and maintain the systems for client ordering and all related processing, ensuring the highest standards of accurate and timely customer, staff and management information.
Promptly respond to all incoming catering enquiries (telephone, fax, letter, e-mail) and obtain bookings wherever possible
Communicate with clients by phone and in writing in respect of arrangements for all functions. Complete customer site visits if required
Manage the relationship at an appropriate level with the client, providing a high level of Customer Service at all times
Ensure that every customer is given a polite, friendly and personal service, and be able to turn any negative customer experiences into positive ones
Acknowledge and act upon individual customer needs whilst observing the standards and confirm an achievable plan for delivery by liaison with the operations team
To ensure that timely, accurate and compelling proposals / presentations are made to customers
Actively solicit feedback from the Client during and post event, by sending out a Customer Feedback Form to be completed
Pro-actively visit key clients and operational management during key periods during live events, to maintain good client relations and ensure that the event is running as it should
Support Senior Managers in the effective liaison with the prime client to ensure the continual development of the partnership
Ensuring that accurate records are made and details filed in accordance with company and unit procedure. Produce amend and issue all event paperwork including invoices
To ensure the full and clear communication of all client requirements and expectations to operational team, in accordance with ISO9002 standards and company policy as directed by your Line Manager
Who we are:
Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland . It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.
Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.
As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse , Payne and Gunter , andLime Venue Portfolio .
Website https://levy.co.uk/
LinkedIn Levy UK
Twitter @Levy_UK
Instagram @Levy_UK_ Ireland
Facebook @Levy_UK
Levy UK + Ireland is a sector of Compass Group UK and Ireland which is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services on our clients' premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
Compass Group UK+I
- Département: Événementiel
