Guest Relation Officer (Japanese Speaking)
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Guest Relation Officer (Japanese Speaking)

Constance Halaveli Resort

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Guest Relation Officer (Japanese Speaking)

À propos du poste

Duties and Responsibilities:

Guest satisfaction:

  • To ensure materials is in place for reservation, arrivals, in house stay, request, and departure.
  • To organize Non-English speaking guest’s reservation, arrivals, requests, in house stay, and departures.
  • To follow up on Non-English speaking guests issues.
  • To ensure all customers requests are handling quickly and effectively.
  • Check registration cards to ensure that all details necessary have been recorded.
  • Update all existing and new guests’ history files as and when new information arrives.
  • Monitor Guest comments cards and compile and distribute monthly guest comments.
  • Perform analysis of guests’ comments for management on a monthly basis.
  • Compile and effect mailing lists when required by hotel.
  • Prepare and send all compliments letters in reply to guests who have filled in the comments cards.
  • Keep any records required for back up and future reference.
  • Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor.
  • To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensures all rooms are assigned two days in advance to guest arrival.
  • To organize on a weekly basis the invitation for the Management cocktail.
  • To keep up to date the Hotel golden book by asking High Profile guest to sign it.

À propos de vous

See description

L'entreprise

If you’re looking to turn your dream of an exclusive, luxury Indian Ocean getaway into a reality then look no further than the beautiful 6* Constance Halaveli Resort.

Floating in the North Ari atoll, Constance Halaveli Maldives is this 5-star hotel where a unique luxury lifestyle can be experienced.
At Constance Halaveli Maldives, each villa suspended on stilts has a sun terrace inviting to dip in the private plunge pool.

In addition the hotel ensures sumptuous cuisine or regenerating moment in its peaceful spa.

Constance Halaveli Maldives is a generous purveyor of pure contentment that guarantees a memorable escape.

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Fermé

Guest Relation Officer (Japanese Speaking)

Halaveli Island, Maldives

Temps plein, Indéfini

Date de début du contrat:Dès que possible

Date d'entrée en fonction (au plus tard):

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