Floor Supervisor

Job Brief

Floor Supervisors are responsible for overseeing the frontline staff and ensuring they follow protocols and procedures while providing high-quality service to customers.



Duties and Responsibilities:

• Supervises the cleaning and maintenance of equipment, immediately reporting any defects.

• Eliminates all work hazards to employees and also checks on safety and fire regulations.

• Supervises the appearance and good manners of the employees and secures their cooperation.

• Ensures that there is ample stock of guest amenities, chemicals and all other items required by the department.

• To possess a general knowledge of guest room activities.

• Knows how to use the chemicals and cleaning equipment/Machines.

• Teaches and trains subordinates continuously in order to upgrade quality and production in a professional way.

• Maintains the high standard of quality provided to guests and other departments.

• Ensures all procedures are followed properly.

• Must be always in good communication with other departments.

• Checks work done to ensure quality.

• Establishes and maintains effective employee relationships of the staff.

 

Candidate's profile:

NC3 in Housekeeping or any other relevant qualifications.

Minimum 2 years of experience in similar position.

Fluent in communication English and French both written and verbal.

Team player.