Hostess
À propos du poste
An Exhilarating Opportunity
Are you ready to be part of our Trailblazing FIVE Tribe that's setting the Gold Standard in Food and Beverage? FIVE Hotels and Resorts is seeking a bold and innovative individual who's passionate about creating unforgettable, Next-Level experiences for our guests and other ‘FIVERs’. Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE is the epitome of daring glamour, and includes these famous luxury lifestyle destinations:
The Team
‘FIVERs’ are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe Member, you'll personify the distinct 'FIVE-Styled Vibe' and use it to create Insta-Perfect experiences for our guests that keeps them coming back for more. If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments that last a lifetime – then look no further.
The Candidate
Your outstanding communication, leadership and organisational skills enable you to be a natural self-starter. You're a creative and critical thinker that implements hand-crafted solutions, which set new standards of excellence. You have an eye for detail and exceute tasks with precision and finesse. Your outgoing and approachable nature enables you to connect with other ‘FIVERs’ and key stakeholders, ensuring their Journey at FIVE is nothing short of sensational.
So, have the best time ever by joining our Food and Beverage Team as Hostess to deliver exceptional experiences across our award-winning lifestyle destinations. Jump on board and unleash your potential in an exciting and buzzing environment that will take your career to new heights!
Sustainable Indulgence at FIVE
FIVE is a leader in sustainable luxury living and hospitality. The company's science-meets-styled Sustainable Indulgence at FIVE philosophy has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. These achievements highlight FIVE’s comprehensive and committed scope of sustainability strategy permeating operations, governance and community.
An Equal Opportunity Employer
The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a family bonded by common values and goals, celebrating people, culture and diversity.
Key Responsibilities
- Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.
- Leads and coordinates FIVE's acclaimed Front of House Operations while elevating the ‘Vibe at FIVE’ throughout all Guest Touchpoints.
- Assists Guests in finding Suitable Seating Arrangements based on their preferences and the availability of tables.
- Manages Waitlists during peak times and provides Accurate Wait Time estimates, whilst ensuring Guests are well taken care of.
- Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, ‘FIVE-Styled’ Service.
- Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at all times.
- Efficiently Processes Billing and Payments while adhering to FIVE’s industry-leading Control Procedures.
- Enhances the overall Guest Experience by ensuring Seamless Operations and Excellence in Service Delivery.
- Collaborates with a Fellow 'FIVERs' to maximise Guest Satisfaction, providing Prompt and Positive responses to inquiries.
- Showcases a Proactive Approach to addressing Guests' concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction.
- Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times.
- Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.
- Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
- Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.
- Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
- Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
- Contributes to the signature behind-the-scenes 'Vibe at FIVE', playing a vital role in the success of FIVE’s award-winning initiatives.
Requirements
What We’re Looking For
- Previous experience of 1-2 years in a Luxury Hotel environment as a Hostess.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- An elevated and energetic Conversationalist, engaging Guests with lively discussions.
- Professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
- Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
- Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
- Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
- Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
- A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
Benefits
Unmatched ‘FIVER’ Benefits
- Immerse yourself in the dynamic and exhilarating ‘FIVE Vibe,’ where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas.
- Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.
- Enjoy attractive incentive opportunities that recognise your hard work and dedication. Be rewarded for your achievements and contributions to FIVE's success.
- Département: Hôte/Hôtesse
À propos de vous
- Langue requise: Anglais.
L'entreprise
Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE Hotels and Resorts includes the hottest lifestyle destinations -
▶️ FIVE Palm Jumeirah
Dubbed the hottest hotel in Dubai, this dare-to-be-different hotel is home to award-winning restaurants, bars, and Dubai’s #1 rooftop club.
▶️ FIVE Jumeirah Village
An uber-chic hotel capturing the glamour of new Dubai, FIVE Jumeirah Village is the world's most-reviewed hotel on Booking.com. With 269 private pools and jacuzzis, the hotel promises an exclusive chic penthouse lifestyle.
▶️ FIVE Zurich
Switzerland’s ultimate entertainment hotspot, this luxury lifestyle hotel’s award-winning restaurants, rooftop club and buzzing pool are centred around FIVE’s hallmark musical stylings.
▶️ FIVE LUXE
Opening in 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique Vibe at FIVE, it will offer ultra-luxe, eco-conscious residences for luxury aficionados.
A trailblazer of sustainable luxury living and hospitality, FIVE’s 'Sustainability Without Compromise' ethos has secured it a completely LEED Platinum-certified hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are 3 Star SPIRE Rated Smart Buildings.
▶️ An Equal Opportunity Employer
The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.
Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the ‘FIVE Tribe’ is more than a group of people working together – it is a family bonded by common values and goals, celebrating people, culture and diversity.
▶️ Career Opportunities
https://careers.fivehotelsandresorts.com/jobs/Careers
FIVE Palm Jumeirah is for the experience seeker, the life and soul of the party, the thrill maker; those who live the moment in Dubai’s most iconic location, Palm Jumeirah.
LIVE LIFE, LIVE FIVE.
