Hostess - FIVE LUXE JBR

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Exceute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Team as Hostess will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you're part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com

Key Responsibilities

• Greet guests in a warm and professional manner, providing a positive first impression and exceptional customer service.
  
• Assist guests in making reservations for the restaurant, ensuring accurate record-keeping and timely follow-up.
  
• Maintain a deep knowledge of menu items, daily specials, and promotions, effectively communicating this information to guests.
  
• Provide recommendations and suggestions to guests based on their preferences, dietary restrictions, and the restaurant's offerings.
  
• Escort guests to their designated seating areas, ensuring smooth and efficient seating arrangements.
  
• Monitor and manage the flow of guests, optimising seating capacity while maintaining a comfortable and welcoming environment.
  
• Maintain cleanliness and organisation of the restaurant, ensuring all tables are properly set and equipped with necessary items.
  
• Collaborate with other departments, such as the kitchen and bar, to ensure smooth operations and timely delivery of food and beverages to guests.
  
• Address guest inquiries, concerns, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
  
• Stay updated on hotel amenities, services, and promotions, effectively promoting them to guests and maximising revenue opportunities.
  
• Assist in handling guest payments, ensuring accuracy and confidentiality in all financial transactions.
  
• Collaborate with the service team to coordinate the seating and service of large groups or special events in restaurant.
  
• Maintain knowledge of emergency procedures and protocols, ensuring the safety and security of guests and colleagues.
  
• Adhere to all hotel policies, procedures, and standards to provide a consistently high level of service.
  

Requirements

What We’re Looking For

• Previous experience as a hostess or in a guest-facing role within the hospitality industry, preferably in a luxury hotel or resort setting.
  
• Exceptional interpersonal and communication skills, with the ability to interact effectively with guests and colleagues from diverse backgrounds.
  
• Strong organisational and time management skills, with the ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
  
• Knowledge of Forbes Standards.
  
• Professional appearance, always maintaining a polished and well-groomed demeanour.
  
• Customer service-oriented mindset, with a proactive approach to anticipating guest needs and exceeding expectations.
  
• Proficiency in English, both verbal and written. Knowledge of additional languages such as Arabic, Russian, Italian, French, German, Spanish, and Mandarin are an advantage.
  
• Familiarity with reservation management systems and basic computer skills.
  
• Ability to remain calm and composed in challenging situations, demonstrating problem-solving skills, and maintaining a positive attitude.
  
• Flexibility to work a variety of shifts, including weekends and holidays, based on the needs of the hotel.
  

Benefits

Work Smart, Play Hard! Unmatched FIVER Benefits for Life!

• Immerse yourself in the dynamic and exhilarating ‘FIVE Vibe’, where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas.
  
• Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.
  
• Enjoy attractive incentive opportunities that recognise your hard work and dedication. Be rewarded for your achievements and contributions to FIVE's success.
  

See Description