Housekeeping Floor Supervisor
Ce poste n'est plus disponible, mais il y a plus de Housekeeping offres d'emploi à Four Seasons Hotel Firenze
Fermé

Housekeeping Floor Supervisor

À propos du poste

2023 Summer Season

We are currently looking for a dynamic Housekeeping Floor Supervisor to join our Team at Four Seasons Hotel Florence for 2023 summer season!

You will have the opportunity to be part of a cohesive team who are truly committed to deliver outstanding service and unique experiences to our guests. At Four Seasons, we follow the Golden Rule in every interaction ensuring our guests and employees feel valued, appreciated and at home with us.

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Florence:

Our historic Hotel, with its Michelin-starred restaurant and a locally inspired Spa, is just few steps away from the cultural heart of Florence. The Four Seasons Hotel Florence has the city largest private garden and it is the perfect urban retreat steeped in historic beauty.

The Role of Housekeeping Floor Supervisor:

The Floor Supervisor is responsible for ensuring all guest rooms meet the highest standards as set by Four Seasons Hotels. This position oversees both Room Attendants and Linen Runners working on the floors and conducts detailed inspections of their work.

Responsibilities:

Inspect the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel. Ensure all standards have been met and train and coach the staff as needed.

Schedule work to be done daily, collect room and floor status sheets for assigned work areas, monitoring each Room Attendant’s daily progress. Coordinates work orders in assigned section.  Follow up to be sure work is completed and release checkout rooms to be sold.

Monitor the performance of Linen Runners, assuring that there are sufficient supplies on the guest floors and checking cleanliness of guest corridors, stairwells, elevators and Linen Closets. 

Inform the Maintenance team regarding any maintenance job needed as soon as you discover the issue.       

Anticipate guest needs, ascertain satisfaction and respond urgently and appropriately to guest concerns and requests. Handle guests’ complaints and inform to the management team.

Be informed about daily room occupancy forecast and guests’ details. Organize daily work and labour needs accordingly.

Hold daily briefing and cooperate with other departments and outsourced staff.

Assist with responsibilities and duties in the absence or heavy volume in the areas of public areas, back of the house, Spa and Laundry.

Support with any other tasks within the division and/or any tasks assigned to by the management team.

Our Ideal Houseekeeping Floor Supervisor will have:

Minimum two years’ experience in Housekeeping in a luxury environment.

Must possess high level of attention to detail, a strong work ethic and strong communication skills.

Strong leadership skills, the ability to provide feedback to both employees and management and strong follow through.

Reading, writing and oral proficiency in the Italian and English language.

All applicants must hold the legal right to work in Italy

À propos de vous

  • Langue requise: Anglais.

L'entreprise

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Voir le profil
Fermé

Housekeeping Floor Supervisor

Florence, Italie

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

Vous souhaitez découvrir quelque chose de différent ? Voir des emplois similaires

Bar Manager
Bar Manager

Bar Manager

Hotel Cipriani, a Belmond Hotel

Venice, Italy