Guest Journey Specialist

Our Brand Promise: 
At Four Seasons, Life is richer when we truly connect to the people and world around us.   

Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.  

Our Promise to you: 

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.   

What makes us unique: 
In the heart of Beverly Hills & West Hollywood this award winning hotel stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room. 

Responsibilities:

Job duties include but are not limited to:

• Managing the inventory and allocating rooms to incoming and future reservations
  
  
• Extensively detailing reservations and cross referencing through guest’s Golden profile to ensure all details are met which includes:
  
  

- Updating Traces

- Routing instructions

- Setting up third party payment

• Updating guest special preferences such as special occasion comments, high floor requests, housekeeping preferences, dietary restrictions etc.
  
  
• Open tickets for home office to merge Golden profiles
  
  
• Processing and monitoring curbside arrivals
  
  
• Monitoring the Queue rooms and communicating with housekeeping what rooms are needed to be prioritized, or any room allocation changes
  
  
• Answering incoming guest inquiries on Four Seasons Chat Messenger
  
  
• Answering incoming guest inquiries through the phone
  
  
• Answering emails pertaining to the Front Office
  
  
• Assisting with Front Office checks ins and check out when needed
  
  
• Assisting with a variety of operational and administrate tasks for as needed (i.e. updating registration cards, walking departures etc.)
  
  
• Responsible for answering Elite guest line
  
  
• Responsible for handling all Elite reservations and special requests
  
  
• Responding to home office Elite updates
  
  
• Monitor and answer Elite email inbox
  
  
• Submit Elite nominations to home office on behalf of the hotel
  
  

Skills/Qualifications:

Ideal candidate will have:

• Excellent interpersonal and communication skills, both in person and by telephone.
• Knowledge of Opera is preferred.

• Ability to learn multiple computer software and accurately input information into the systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up.
• Previous hotel front desk and or reservations hospitality experience is strongly preferred.
• Must be available to work weekends, days, evenings and holidays

We offer:

• Hourly Rate: $22.06 - $25.95
• 401K – matching after 1 year of service
• Medical/Dental/Vision Insurance
• Employee Assistance Program
• Life Insurance
• Complimentary Room nights and Discounted rates with Four Seasons Hotels and Resorts around the world
• Free on-site parking
• Training programs, tuition reimbursement
• Growth & Development opportunities

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf