Ce poste vient d'être pourvu, mais il y a plus de Back office offres d'emploi
Four Seasons
Publiée
Fermé
KFAS Assistant
À propos du poste
General
- Is directly responsible for the day-to-day key processes in his/her area of work.
- Where applicable, acts as shift leader; leads and motivates colleagues by example and promotes teamwork.
- Assumes training responsibilities when required; demonstrates a high degree of standards awareness.
- Actively offers operational, employee and customer (internal and external) related feedback to management.
- Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
- Adheres to the hotel's code of conduct and grooming & hygiene standards.
- Is seen as working hands-on, assisting colleagues in crunch times; Walks the talk.
- Actively participates in briefings and meetings; facilitates communication between employees and management.
- Maintains a clean and orderly work area and promotes a safe working environment.
- Performs any additional duties as assigned.
Departmental
- Organize, monitor, and participate in daily activities (including: swimming, outdoor games and activities, arts and crafts) based on ages and skill level of children ensuring safety of children.
- Attends to guests' requests in a precise and efficient manner; provides insightful information to internal and external customers.
- Provides genuine hospitality and recognition in the work area; maintains strict discretion; promotes hotel services and products.
- Anticipates guest needs and takes ownership of guest concerns and requests; ensures speedy and accurate follow up where required; acts decisively to ensure guest satisfaction; reports and notifies all glitches to Supervisor and Manager for further follow up.
- Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification.
- Play a variety of sports and recreational activities.
- Retain accurate records: children in attendance, birthdays etc.
- Assist Instructors in room set up and break down.
- Is highly sensitive to guests' preferences and special requests, offers meaningful alternatives when special requests cannot be met; adds a special touch when an opportunity is presented.
- Is proficient in safe handling of equipment; reports defects and accidents to management immediately.
- Conducts routine maintenance and ensures cleanliness.
Special Requirements
- Higher school certificate and technical education in Hospitality.
- 2 years of working experience in a similar position in a 5-star Hotel/ Resort
- Must be able to read, write, and speak English.
- Fluent in English and French
- Possesses well developed guest relations skills
- Département: Back office
