Assistant Manager- Laundry/Valet
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Assistant Manager- Laundry/Valet

Four Seasons

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Assistant Manager- Laundry/Valet

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Join a diverse and talented team in Philadelphia

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves, and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.

The role of the Laundry/Valet Assistant Manager

Manages the staff and controls the activities of the Laundry/Valet Department assuring that all Rooms, SPA and F&B linen, Guest Clothing and Employee Uniforms are cleaned, inventoried, ordered, and maintained on a timely basis and in a cost-efficient manner.    

Job Functions.  

Develops daily production schedules, assesses priorities for each type of linen that needs to be laundered.  Assigns staff to complete the activities needed for the day.   

Ensures that processing quality standards are met and takes proper action with our third party linen vendor when any quality concern arises 

Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met.   

Manages the staff of the Laundry/Valet Department.  Interviews, trains and schedules the staff.  Conducts Performance Evaluations and disciplines staff when needed.   

Ensures communications and follow-up on any problems, guest requests or special requirements.  

Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.   

Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.  

Assures the financial goals of the department are being met.  

Monitors and controls labor expenses and other divisional expenses such as supply and maintenance costs.   

Coordinates monthly Linen inventories for Rooms, SPA and F&B departments with third party linen vendor. Compile data and purchase orders to maintain adequate par levels.  

Conduct periodic Uniform inventories for all uniforms in the hotel. Compile data and purchase orders to maintain adequate par levels. 

Conduct Valet/Laundry supplies Inventories, and order supplies as needed.    

Recommends strategic actions based on results of inventory.   

Assures that equipment is properly maintained with the assistance of the Engineering team.  

Ensure all transactions are reconciled with proper approvals and endorsements.  

Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees  

Responds swiftly and effectively in any hotel emergency or safety situation.  

Non Essential Functions 

Assists with responsibilities and duties in the absence of or due to heavy volume in Housekeeping. Provides Crunch team assistance to departments throughout the hotel. 

Knowledge, Skills and Abilities 

The qualified candidate will possess a passion for flawless service and the highest level of integrity and work ethic.

About Four Seasons Hotel Philadelphia at Comcast Center

Floating atop the tallest building on the city skyline, Four Seasons Hotel Philadelphia at Comcast Center combines Four Seasons legendary service with first-of-its-kind Comcast technology and entertainment. Here, the world’s leading hoteliers, architects, restaurateurs, designers and technologists have collaborated to create one of the best urban luxury hotel experiences. 

Four Seasons is partnered with Michelin starred chef Jean-Georges Vongerichten, James Beard award winning chef Greg Vernick and renowned florist Jeff Leatham to create an extraordinary experience. Named one of Fortune Magazine’s 100 Best Companies to Work for over the past 23 years, Four Seasons Hotels & Resorts can offer an opportunity to build a life-long career with global potential. Our employees – people who share a single focus and are inspired to offer great service, personify our company culture.  In 2020 the Hotel and Spa received the prestigious Forbes 5-Star Award.

A career with Four Seasons means working for a company where our Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. Our benefits include complimentary hotel stays, competitive wages, Medical, Dental, Vision, 401K and complimentary meals. We strive to have a long-lasting, positive influence on the communities where we operate and on the people, we employ and serve around the world.

Miscellaneous

US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.

Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Learn more about Four Seasons:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Assistant Manager- Laundry/Valet

Philadelphia, PA, États-Unis

Temps plein, Indéfini

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