Public Area Attendant
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Public Area Attendant

Four Seasons



Public Area Attendant

À propos du poste

The Lobby Attendant ensures the cleanliness and perfection of the guest areas of the hotel and other cleaning duties as assigned.


  • Is directly responsible for the day to day key processes in his/her area of work 

  • Assists his/her supervisor in executing the day to day operational requirements 

  • Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model 

  • Attends all scheduled training sessions 

  • Actively offers operational, employee and customer (internal and external) related feedback to management 

  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule 

  • Adheres to the hotel's code of conduct and grooming & hygiene standards 

  • Is seen as working hands-on, assists colleagues in crunch times. 

  • Actively participates in briefings and meetings; facilitates communication between employees and management 

  • Maintains a clean and orderly work area and promotes a safe working environment  

  • Performs any cognate duties as and when required. 


  • Cleans and self-inspects public areas as assigned and in accordance with hotel standards; stocks and maintains the linen closet 

  • To check, clean and restock all public area restrooms, all lobby areas, the fitness room and the fitness centre. 

  • Maintain and clean the public washrooms.  Each washroom to be checked each hour as a minimum 

  • Clean all glass doors and mirrors in public areas. 

  • Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel 

  • Provides genuine hospitality and recognition in the work area. Promotes hotel services and products 

  • Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented 

  • Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response 

  • Attends to guest and internal customers calls and coordinates with concerned departments to ensure timely and efficient service delivery 

  • To maintain a high standard of personal appearance – ensuring that your uniform is clean and presentable. Hair should be clean and tidy. 

  • To be responsible for collecting and signing for work sheet and master key at the start of duty. Report any loss of key immediately. 

  • To clean and make up all public areas to the standard required by Four Seasons 

  • To be responsible for reporting any malfunctioning equipment. 

  • To immediately report and hand into Housekeeping Office any guest property found in public areas. 

  • To carry out any other cleaning duties as specified by your Supervisor. 

  • To keep Maids Pantries tidy and correctly stocked, and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order.  

  • To report to Supervisor any blankets, bedspreads, valances etc. that need changing. 

  • To complete deep cleaning of public areas as allocated by Supervisor. 

  • To report to your Supervisor anything or anyone suspicious. 

  • To report to the Supervisor anything this may be a Health and Safety hazard. 

  • To complete accurately the control lists at times as advised by your Supervisor. 

Special Requirements 

  • Technical education in Hospitality management is preferred 

  • 1 year previous experience in the Housekeeping Departmental 5-star Resort/Hotel. 

  • Requires reading, writing and oral proficiency in the English and French language. 

  • Has an eye for detail. 


Public Area Attendant


Temps plein, Indéfini

Date de début du contrat:Dès que possible

Date d'entrée en fonction (au plus tard):

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