Description du poste
Aloha! Four Seasons Resorts Lana'i is seeking a Room Service Order Taker
JOIN OUR 'OHANA
The Room Service Order Taker is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. Always just a telephone call away, around the clock, the In-Room Dining team provides a wide selection of food and beverage options delivered to the comfort of guests’ rooms. The friendly and courteous voice of the Room Service Order Taker receives all guest requests for an In-Room Dining experience. The Room Service Order Taker is an authority on all available food menus, including daily specials, alternative cuisine and all beverage lists. This position makes recommendations to accommodate guests’ preferences and dietary restrictions. The Room Service Order Taker oversees the entire sequence of service ensuring guest orders are correctly processed and carried out by the servers within the stated delivery time according to Four Seasons Standards.
We are looking for an individual who poses an affinity for guest service! Attention to detail, the ability to problem solve and multitask are required. This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required. The ability to assume responsibility of the department in absence of a manager is essential. The Room Service Order Taker ensures all orders meet Four Seasons Standards and Sequence of Service and any guest complaints are promptly shared with the Room Service Manager for immediate follow up. The ideal candidate will also have solid food and beverage knowledge, a pleasant voice and a positive attitude.
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
SENSEI LANA'I - A FOUR SEASONS RESORT
Rich wellness traditions combine with serene architecture and a lush island setting to create a true Hawaiian sanctuary at Sensei Lanai, A Four Seasons Resort. A world-class luxury hospitality company, along with renowned health experts and culinary leader Nobu join together to offer a new evidence-led approach to well being that is centered around three practices: movement, nourishment, and rest, all in a luxurious setting filled with beauty.
Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:
FOUR SEASONS HOTELS & RESORTS
Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Learn more about what it is like to work at Four Seasons, visit us:
WHAT TO EXPECT
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
- Inclusive and diverse employee engagement & recognition events all year-round.
- Exclusive discount and travel programs with Four Seasons
- Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
- And so much more!
We look forward to receiving your application, mahalo!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
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