Assistant Managing Director, US ISO & Canada



Assistant Managing Director, US ISO & Canada

Description du poste

*** The location for this position is virtual/remote ***

With more than 600 Sales professionals in offices around the world, our Global Sales Team ensures our owners and operators receive the combined benefits of scale, access, competence, and experience. Our Sales teams are fully engaged in providing a differentiated selling platform for our portfolio of brands. We focus on being the most global, integrated, and relevant salesforce in the industry, relentlessly driven to grow market share. Our global sales team is consistently recognized as a top-selling and customer-service-focused organization throughout the industry. We conduct business in 42 languages serving 25,000 customers in 119 countries from offices located around the globe. This ensures that the team truly understands the unique needs and opportunities of regions worldwide, right down to the local level.

What will I be doing:

Hilton is looking for an Assistant Managing Director, Canada and US International to lead the development, solicitation, and management of assigned Group accounts/verticals within the US and support the MDOS on specific projects. This role will provide you with the responsibility of identifying, developing, and managing relationships with the goal of driving group business to the international estate outside of the US. In addition, you will have the opportunity to lead the team on projects and support the MDOS on the development of these Team Members.

More specifically, you will:

  • Qualify each account to settle the number of venues, total revenue potential, booking patterns and history, decision-making factors, business needs, personal needs, resources, and competition.
  • Generate business leads to all Hilton international hotels.
  • Achieve booked revenue quotas for international business, lead, personal call, and entertainment call quotas.
  • Develop and execute a focused sales solicitation plan for distressed/holiday/need periods of hotels.
  • Establish and maintain strong relationships with accounts.
  • Assist hotels during sales trips to destination cities.
  • Make introductions to customers during sales calls, tradeshows, conventions, and local venues.
  • Assist hotels with conflict resolution, contract negotiation, support of hotels’ business/revenue needs, and closing sales.
  • Maintain Salesforce accounts/processes including call reports, meeting profiles, history and traces.
  • Keep timely documentation of sales activity through lead and call reports.
  • Submit monthly reports and as-requested reports; this includes completing projects and results in an accurate and timely manner.
  • Carry out Hilton Sales policies and procedures, standard practice instructions, anti-trust guidelines, and code of ethics at all times.
  • Establish and improve Rapport with National Accounts.
  • Conduct Field Trips, Prospecting and developing new accounts.
  • Develop Accounts via Promotion Activities and produce and report procedures.
  • Thrive in a high-paced and dynamic environment through organization and dedication.
  • Develop and establish a strong coaching culture, instilling value engagement principles for working with clients. You will help your team set goals and empower them to achieve them.
  • Lead the team toward achieving key goals and sales targets, including complete account qualification to define (at a minimum): number of events, total revenue potential, booking patterns and history, decision-making factors, resources, competition, and event, business, and personal needs.
  • Build a collective coaching culture. This includes leading by example and holding oneself and others accountable for excellent performance.

At Hilton, we are accessible, responsive, and consultative to all of our partners. You can expect to deliver to:

  • Clients – you will communicate information that will influence a positive buying decision
  • Owners – you will build significant and individualized partnerships to provide unlimited value
  • Brands – you will create partnerships using a defined and differentiated sales approach and will improve and collect up-to-date knowledge of existing Hotels, New Development, processes/procedures to share with customers to influence positive buying decisions and revenue production.
  • Colleagues - you will be dedicated to a 'One-Team' commercial culture while living in the Heart of Hilton
  • Hotels – you will ensure full alignment, shared intelligence, and active engagement to achieve goals
  • Sales Support – you will effectively lead non-selling activity in support of driving sales results

What are we looking for:

We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Strong selling skills; proven record of success
  • Dynamic time management skills, presentation, and creative public speaking skills, as well as excellent written social skills
  • Analytical skills to analyze departmental financial data as required to make strategic and tactical decisions
  • Relationship building skills with an interest in positively influencing others
  • Strong problem-solving skills, including the ability to effectively address any issue in collaboration with other customers as appropriate
  • Leads change, resolves conflicts, and ensures teamwork within teams and/or units while maintaining the highest standards of ethical conduct and integrity
  • Deep understanding of active change management involving talent, process, and systems changes
  • Complete discretion and confidentiality regarding critical information
  • Takes initiative to identify, prioritize, and implement all elements required for the team to fulfill responsibilities in keeping with core strategic goals
  • Actively identifies and prevents potential problems, and develop problem-solving skills among direct reports and other team members as appropriate
  • Evaluates and finds opportunities from a strategic perspective, including the ability to develop, prioritize and implement plans to meet the organization’s core strategic goals
  • Assimilates new concepts and practices into position and the department while providing effective training to others for on-the-job training and professional development

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Ten (10) years of hospitality sales management experience
  • Travel 50% of the time, including internationally
  • Flexibility to travel with minimal notice, available to work some evenings and weekends

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

  • Solid understanding of the Hilton international hotel estate
  • Solid understanding of Pharmaceutical, Technology, or Association verticals in the US
  • Experience with leading a remote sales team

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Temps plein
McLean, VA, États-Unis
Dès que possible
Durée du contrat

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