Fermé
Customer Success Intern
À propos du poste
Hosco - making hospitality an exciting journey!
Hosco is a Swiss company launched in 2011 which has become the world's leading hospitality platform. We provide a space in which the industry's top companies, leading hospitality schools, and best talent can explore new opportunities and thrive.
Our main hub is in Barcelona although we have colleagues working remotely from the rest of Europe. We are backed by leading venture capital firms and have very ambitious growth plans ahead.
If you wish to join a fast-paced, no-ego, ambitious environment where you feel you can make a difference and take ownership, Hosco might just be the place for you!
About the role:
Your goal will be to support the Customer Success Team in their daily interactions with our
partners as to ensure high level of engagement and satisfaction.
You will report and work closely with the Lead Customer Success Onboarding & Performance Manager.
Responsibilities divided into 3 main areas:
Internal CS support:
- Account & Database enrichment on our CRM (Salesforce): using LinkedIn, phone calls etc.,
- Ensure quality and accuracy of specific Job Offers
- Quality assurance of our Hosco’s profiles
- Support the job offers’ performance by pursuing the relevant marketing action: boosting or pushing offers on other channels
- Build reports to understand the partner’s performance
- Support the CS team with “ad hoc” projects as to improve the customer satisfaction
Proactive/Client Facing:
- Call/Meeting Scheduling for the Onboarding & Performance Team
Reactive Client Facing:
- Be the person in charge of the Customer Support
Hosco is a Swiss company launched in 2011 which has become the world's leading hospitality platform. We provide a space in which the industry's top companies, leading hospitality schools, and best talent can explore new opportunities and thrive.
Our main hub is in Barcelona although we have colleagues working remotely from the rest of Europe. We are backed by leading venture capital firms and have very ambitious growth plans ahead.
If you wish to join a fast-paced, no-ego, ambitious environment where you feel you can make a difference and take ownership, Hosco might just be the place for you!
About the role:
Your goal will be to support the Customer Success Team in their daily interactions with our
partners as to ensure high level of engagement and satisfaction.
You will report and work closely with the Lead Customer Success Onboarding & Performance Manager.
Responsibilities divided into 3 main areas:
Internal CS support:
- Account & Database enrichment on our CRM (Salesforce): using LinkedIn, phone calls etc.,
- Ensure quality and accuracy of specific Job Offers
- Quality assurance of our Hosco’s profiles
- Support the job offers’ performance by pursuing the relevant marketing action: boosting or pushing offers on other channels
- Build reports to understand the partner’s performance
- Support the CS team with “ad hoc” projects as to improve the customer satisfaction
Proactive/Client Facing:
- Call/Meeting Scheduling for the Onboarding & Performance Team
Reactive Client Facing:
- Be the person in charge of the Customer Support
- International office with colleagues from all over the world Flexible working hours Flexible public holiday calendar Fun and ambitious working environment Plenty of opportunity for learning and develop your career Flexible working from home policy and a brand-new office in central Barcelona
- Département: Account Management
À propos de vous
Requirements:
- Can commit to an internship of 6 months, ideally full time (39 hours per week)
- You had some client call experience and are not afraid to pick up the phone
- You are naturally curious and a strong willingness to learn
- You are a great communicator and enjoy working in teams
- You are organized and reliable
- You have a high level of English (spoken and written) and another EU language (French/Italian a big plus or Spanish)
- You are currently studying in a university/online course that can provide you with an internship agreement
If you get excited when reading the description of the role and feel you could be a great fit, we would love to talk to you!
- Can commit to an internship of 6 months, ideally full time (39 hours per week)
- You had some client call experience and are not afraid to pick up the phone
- You are naturally curious and a strong willingness to learn
- You are a great communicator and enjoy working in teams
- You are organized and reliable
- You have a high level of English (spoken and written) and another EU language (French/Italian a big plus or Spanish)
- You are currently studying in a university/online course that can provide you with an internship agreement
If you get excited when reading the description of the role and feel you could be a great fit, we would love to talk to you!
- Langue requise: Anglais. Français, Italien et Espagnol sont un plus
L'entreprise
Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to all its professionals around the world. It has become the best partner to its members throughout their careers in the world’s fastest growing industry.
Founded in 2011 by hospitality experts, Olivier Bracard (CEO) and Carl Julien (COO), Hosco currently connects hundreds of thousands of hospitality professionals with thousands of world-class companies. Furthermore, it has partnered with top hospitality schools around the world offering an ever-growing pool of the world’s best talent.
Fermé
Customer Success Intern
Stage, 6 mois
Date de début du contrat:
Date d'entrée en fonction (au plus tard):
