Guest Service Assistant
À propos du poste
•Encourages and builds mutual trust, respect, and cooperation among team members.
•Serves as a role model to demonstrate appropriate behaviors.
•Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.
•Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
•Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
•Supporting Projects and Policies Related to Guest Experience and Safety
•Supports implementation of the customer recognition/service program, communicating and ensuring the process.
•Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Competitive
- Accommodation
- Département: Service Clients
À propos de vous
-College degree or equivalent experience, 2+ years management or supervisory experience in Rooms Division, preferably in a luxury setting.
-Previous experience with Opera & Alice preferred.
-A successful candidate will have a flexible schedule, ability to work morning, afternoon, or evening shifts, weekends, and holidays.
-Must be fluent in English, Bi-lingual Spanish speaker ideal.
- Langues requises: Anglais et Espagnol.
L'entreprise
Eden Roc Cap Cana is a unique and secluded property nestles in the exclusive, beachfront community of Cap Cana at the eastern tip of the Dominican Republic.
Surround by a tropical forest with ecological marvel, with pristine beaches, towering cliffs, a Jack Nicklaus signature golf course and a bustling Marina. Solaya Hotels & Resorts chose this heaven on earth as the ideal spot to build their first ultra-luxurious property, the model for future developments in the Caribbean, United States and Europe.
Solaya’s unique concept for Eden Roc Cap Cana blends the impeccable standards of the great resorts along the French and Italian Rivieras with the warmth and relaxed charms of the Caribbean.
Think of the magnificent architecture along the French and Italian Rivieras. Add a touch of Spanish Colonial design. And now imagine an enclave of these storybook villas set among the dreamy landscape of the Caribbean. It is a unique interpretation of Mediterranean Riviera romance with a Caribbean twist.
Furthermore Eden Roc Cap Cana is proud to be the first member of Relais & Chateaux properties in Dominican Republic, an exclusive collection of 520 of the finest charming hotels and gourmet restaurants in 60 countries. Their mission is to spread the Art de Vivre (Art of life) across the globe by selecting outstanding properties with a truly unique character.
