Housekeeping Director

People at 1,800 meters above sea level are shaping luxury mountain travel. Our dynamic and international team offers our guests smart luxury for an inimitable holiday experience. As a team member of the luxurious Kulm Group, you hold a key to our success. Together, we make every stay inspiring, unique, and distinctive. As such, we live our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to become part of our shaping culture:

Your Mission:

At the Kulm Hotel St. Moritz, Housekeeping is the heart of our property. With 150 rooms and suites, 30 residences, staff housing, and magnificent public areas, we set benchmarks in alpine luxury hospitality. As Housekeeping Director, you are the strategic mind behind this demanding task. You lead the department with foresight, a calm demeanor, and an impeccable eye for aesthetics. In this key position, you report directly to the EAM Rooms Division and bear overall responsibility for the Housekeeping department (approx. 50–80 employees):

• Departmental Leadership & Vision: You oversee the entire aesthetic of the rooms and ensure that Forbes, LQA, and our internal quality standards are not just met, but lived as industry benchmarks.
• Management Leadership: You lead and coach the Housekeeping Manager and the Laundry Manager, who oversee daily operations. Together, you continuously develop and elevate the departments.
• Staff Infrastructure & Residence Management: You hold overarching responsibility for the administration and quality standards of the various staff houses and accommodations. Furthermore, you act as a confident and excellent point of contact for the guests of our exclusive residences.
• Financial Management: You are responsible for the department's budget, monitor labor costs (P&L), coordinate purchasing, and plan capital expenditures for renovations or new acquisitions.
• Interface Management: You work closely with the Engineering (Maintenance), Laundry, and Front Office departments to guarantee a seamless and frictionless guest journey.
• Sustainability & Innovation: You implement ecologically sustainable cleaning concepts and drive the digitalization of workflows within Housekeeping.
• Talent Development: You are responsible for long-term personnel planning, recruiting for key positions, and nurturing talent within your large, international team.

Why the Kulm Hotel?

• Creative Freedom: A position of absolute trust with a direct reporting line to the EAM Rooms Division, offering the chance to significantly shape the future of our properties—both humanly and professionally.
• Appreciation: An environment that highly values your experience in people management and gives you the space to establish modern, world-class leadership approaches.
• Exclusivity: Working at one of the premier addresses in the world, within a team that places a high value on cohesion and mutual support.

You are an established leadership personality who has already proven the ability to successfully and efficiently lead large teams within the luxury hotel industry.

• Experience: You look back on a long career in 5-star luxury housekeeping and have successfully worked in a leading role (e.g., as Executive Housekeeper or Director) in properties of a comparable scale.
• Leadership Skills: You are a leader who convinces through professional expertise and interpersonal strength. You know how to structure processes without losing the flexibility required in a luxury operation.
• Training: You possess a natural ability to constantly train and continuously develop your team.
• Digital Affinity: Proficient in using PCs and standard software applications.
• Language Proficiency: You are fluent in both German and English. As a large part of our team is Italian- or Portuguese-speaking, knowledge of Italian is a decisive advantage for your daily work.
• Analytical Thinking: You enjoy working with numbers, calculations, and modern hotel management systems.
• Personality: Confident demeanor, utmost discretion, and an extremely high aesthetic standard define you. You maintain the necessary composure and overview even during peak high season.