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Lead Host - Rooms

Hyatt Place Melbourne, Essendon Fields

Publiée

Lead Host - Rooms

Description du poste

  • Permanent Full Time Position

  • Leading Global Hotel Brand

  • Competitive salary & benefits

  • Learning, Development & Career advancement opportunities

     

About Hyatt Place


Hyatt Place hotels provide intuitive design and quality offerings, delivered at great value. The Hyatt Place experience is designed to be simple and seamless and the brand was recognised by JD Power as achieving the highest levels of guest satisfaction among upscale hotel chains in 2015.


About the Role


As Lead Host – Rooms, Hyatt Place Essendon Fields, you will be the first point of contact for all internal and external guests whilst also assisting with the smooth and efficient running of the hotel through supporting all divisions. You will be required to work across both Food and Beverage as well as Rooms departments, with a main focus on both or either operations.

 

The Lead Gallery Host will have a strong leadership presence in the lobby as well as back of house whilst providing an excellent and consistent level of service to our guests and colleagues at all times, whilst also, displaying a courteous, professional and efficient service that supports the outlets concept and Hyatt Place standards. 

 
Main Responsibilities
  • To be the main point of contact for both external and internal guests

  • Assist hosts with duties as required within Rooms, Housekeeping and Food and Beverage as well as all areas of the hotel

  • To be flexible and adaptable to work across both Food and Beverage and Rooms departments.

  • Resolve guests complaints ensuring guest satisfaction.

  • Manage hotel operations in the absence of senior leadership team

  • Maintain complete hotel knowledge of all hotel features, services and hours of operation

  • To conduct and maintain Food and Beverage inventory and ordering

  • Ensure the Front of House areas are well maintained, clean and tidy at all times.




  • Relevant degree in Hospitality is an advantage
  • Previous experience using OPERA PMS is essential
  • Previous experience as an administrative or leadership role within in a hotel is a must

  • Excellent interpersonal skills
  • Strong time management with the ability to juggle multiple demands

  • Exceptional attention to detail
  • Adaptable and able to solve problems quickly

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

 

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld, #WorldofHyatt, #hyattaustraliacareers and melbourneessendonfields.place.hyatt.com.

 

If you are looking for a fulfilling career, please apply through www.hyatt.jobs.


Pré-requis

See description

Détails

Contrat
Temps plein
Localisation
Bangholme, Australia
Département
Hébergement, Hôte/Hôtesse
Début
Dès que possible
Durée du contrat
Indéfini

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