CELINE - ASQ COORDINATOR (AFTER-SALES SERVICE & QUALITY)
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CELINE - ASQ COORDINATOR (AFTER-SALES SERVICE & QUALITY)

LVMH

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CELINE - ASQ COORDINATOR (AFTER-SALES SERVICE & QUALITY)

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Poste

CELINE IS A FAST-GROWING FRENCH AND LEATHER-GOODS COUTURE HOUSE THAT BELONGS TO LVMH GROUP DRIVEN BY A NEW HOLISTIC AND CREATIVE PROJECT LED BY HEDI SLIMANE, ITS ARTISTIC, CREATIVE AND IMAGE DIRECTOR.  CELINE’S AMBITION IS TO BECOME ONE OF THE MOST ICONIC LUXURY BRANDS WORLDWIDE.

TO MAKE THIS VISION A REALITY WE ARE LOOKING FOR ENTHUSIASTIC, AGILE AND PASSIONATE PERSONALITIES WHO ARE EAGER TO EVOLVE IN A DEMANDING ENVIRONMENT

YOUR WORK ENVIRONMENT

BASED OUT OF THE NEW YORK CITY OFFICE, AS ASQ COORDINATOR, AND PART OF THE RETAIL EXCELLENCE TEAM, YOU WILL PARTICIPATE IN ALL ASQ ACTIVITIES AND DELIVERABLES IN NORTH AMERICA,

THIS EXPERIENCE WILL ENABLE YOU TO MAKE A DIFFERENCE IN OMNI CHANNEL EXPERIENCES: STORES, E-COMM, WHOLESALE.

YOU WILL HAVE THE OPPORTUNITY TO LEARN HOW THE NORTH AMERICA AND THE CENTRAL TEAM WORK TOGETHER TO PROVIDE AN EXCEPTIONAL SERVICE TO OUR CLIENTS AND OMNI CHANNEL PARTNERS.  YOU WILL BE WORKING IN A COLLABORATIVE AND TEAM-WORK ORIENTED ORGANIZATION THAT VALUES DIVERSITY, INCLUSION AND EQUITY.







YOUR IMPACT



  • COLLECT, ANALYZE AND ASSESS CLAIMS; UPDATE AND MAINTAIN CLAIMS FOLLOW-UP IN THE SYSTEM
  • MANAGE RELATIONSHIPS WITH STORES, E-COMM AND WHOLESALERS OF THE ZONE AS FAR AS SERVICE EXECUTION IS CONCERNED AND QUALITY STANDARDS TO SUPPORT THE AFTER SALES SERVICE / PROVIDE IN-PERSON SUPPORT TO STORES AS NEEDED
  • BE AN EXPERT AND CONTACT FOR STORES, E-COMM & WHOLESALERS ON ANY ASQ TOPIC
  • BE KNOWLEDGEABLE ON KEY PRODUCTS SPECIFICITIES & TECHNICAL DETAILS
  • TRAIN AND SUPPORT STORES, CSC TEAM AND WHOLESALE, IN COLLABORATION WITH THE REGIONAL TRAINING TEAM, IN KNOWING AND FOLLOWING THE QUALITY GUIDELINES AND PROCEDURES (HOW TO HANDLE THE PRODUCT, HOW TO STORE THE PRODUCT, HOW TO IDENTIFY A QUALITY PROBLEM, HOW TO REPORT QUALITY PROBLEMS,) AND THAT QUALITY RULES ARE FOLLOWED.
  • COLLABORATE AND CONTRIBUTE TO HELPING CELINE NORTH AMERICA DETECT QUALITY ISSUES TO CONTINUOUSLY IMPROVE PRODUCT QUALITY OR REPAIR QUALITY
  • PROVIDE BACKUP WORKING SUPPORT FOR ALL QUALITY & RETURNS FUNCTIONS WHEN NEEDED
  • SUPPORT THE IMPLEMENTATION OF UPDATED PROCEDURES, TOOL, TRAINING PROGRAMS AND MATERIAL (QUALITY NEWS, TRAINING HANDBOOK)
  • SUPPORT END OF SEASON FAMILY SALES & BUY BACK ACTIVITIES
  • PROVIDE FEEDBACK AND REPORTING TO ASQ MANAGER TO IMPROVE OUR PRODUCT QUALITY
  • MAINTAIN KPIS AND REGULAR REPORTING TO ENSURE GOOD FOLLOW UP OF THE ACTIVITY
  • ATTEND WEEKLY REGIONAL CALLS TO UPDATE TEAMS ON ANY ASQ TOPICS OR ANSWER ANY INQUIRIES FROM THE STORE TEAMS


Profil

KEYS FOR SUCCESS





EDUCATION :

  • BACHELOR’S DEGREE PREFERED


EXPERIENCE :

  • 3+ YEARS IN A RETAIL ENVIRONMENT WITH EMPHASIS ON OPERATIONS OR STORE MANAGEMENT
  • FASHION / LUXURY SECTOR


COMPETENCIES:



  • ABILITY TO MANAGE MULTIPLE PRIORITIES IN A FAST-PACED, MULTI-DIMENSIONAL ENVIRONMENT
  • SUPERIOR ORGANIZATIONAL, COMMUNICATION AND INTERPERSONAL SKILLS.
  • DETAIL ORIENTED, HIGHLY ORGANIZED, SOLUTION-ORIENTED
  • COLLABORATIVE, SUPPORTIVE, APPROACHABLE AND TEAMWORK ORIENTED
  • INDEPENDENTLY WORK ON OR LEAD PROJECTS
  • ABILITY TO MEET DEADLINES AND WORK ACROSS FUNCTIONAL AREAS
  • EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
  • ABILITY TO INTERACT WITH ALL LEVELS OF THE ORGANIZATION INCLUDING SENIOR LEADERSHIP AND RETAIL ASSOCIATES
  • ABILITY TO TRAVEL
  • FLEXIBILITY TO WORK A RETAIL SCHEDULE INCLUDING EVENINGS, WEEKENDS AND HOLIDAYS
  • COLLABORATIVE, SUPPORTIVE, APPROACHABLE AND TEAMWORK ORIENTED
  • EXCELLENT COMPUTER SKILLS (MICROSOFT OFFICE, CEGID, OTHER ASQ OR POS SYSTEMS)


LANGUAGES : ENGLISH, FRENCH A PLUS



WORKPLACE : 598 MADISON AVENUE NEW YORK, NY

Information additionnelle

OUR ENGAGEMENT

CELINE IS AN EQUAL OPPORTUNITY EMPLOYER. WE WANT TO OFFER AN INCLUSIVE ENVIRONMENT OF MUTUAL RESPECT WHERE WE WELCOME DIVERSITY AND ALL OUR EMPLOYEES FEEL INCLUDED, DEVELOPED, AND HEARD.

WE ARE COMMITTED TO THE PREVENTION OF ALL DISCRIMINATION, PROVIDING EQUAL OPPORTUNITIES TO ALL APPLICANTS IRRESPECTIVE OF GENDER, GENDER EXPRESSION, DISABILITY, ORIGIN, BACKGROUND, RELIGIOUS BELIEFS OR SEXUAL ORIENTATION OR ANY OTHER BASIS PROTECTED BY LAW.

CELINE RECRUITS AND RECOGNIZES ALL TYPES OF TALENT AND SINGULARITIES.

Fermé

CELINE - ASQ COORDINATOR (AFTER-SALES SERVICE & QUALITY)

New York, NY, United States

Temps plein, Indéfini

Date de début du contrat:Dès que possible

Date d'entrée en fonction (au plus tard):

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