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House Manager

Mandarin Oriental London

Publiée

House Manager

Description du poste

For us, first impressions are everything. We’re looking for a House Manager to deliver a seamless guest experience from the second a guest steps through our doors.

Pré-requis

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.

It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.

It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.

For some hotels, a cheerful smile and polite tone might be enough to be a House Manager. For us, being the face of our hotel calls for much more. 

First and foremost, being a House Manager is about emotional intelligence. We need people who can read our guests in the blink of an eye: are they excited and ready to talk? Or tired from their flight and looking for calm?

Of course, it’s also about how you present yourself. We’re looking for a House Manager who can wear our fan pin with pride. And finally, it’s about pulling together, because a great deal of teamwork goes into creating the perfect stay. For example, if a guest mentions an early start, our whole team can come together to make that easier for them – a well-timed wake up call, a luxury car ready and waiting.

It’s a finely tuned orchestra, made up of exceptional soloists.

About the role

As House Manager you will be responsible for the following duties:

  • Represent the hotel as a role model to colleagues, guests and the public, at all times delivering a kind, passionate and genuine service.
  • Be present in the Main Lobby but publicly visbile in the operations at all times, ensuring reputation to colleagues, guests and general public is immaculate.
  • Have full knowledge of Crisis Management and to respond to all crisis situations efficiently.
  • Record all happenings in the Duty Manager's (GM) log book on a daily basis, sharing the necessary information with senior management. 
  • Liaise with department heads to resolve any cases related to guests and colleagues.
  • Final checks for VIP arrival rooms.
  • Welcome and greet our guests to promote a climate of warmth.
  • Monitor, investigate and update all guest comments.
  • To perform & record all tasks outlines in the DM task list.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

 

Détails

Contrat
Temps plein
Localisation
England, Royaume-Uni
Département
Réception
Langues
Anglais
Début
Dès que possible
Durée du contrat
Indéfini

Mandarin Oriental London

Sitting between glorious Royal Parkland and the buzz of central Knightsbridge, Mandarin Oriental Hyde Park, London is re-imagined and re-invented, offering the essence of timeless heritage coupled with contemporary flair and impeccable service.

As part of the most-extensive multi-million-pound restoration in the hotel's history, internationally-renowned designer Joyce Wang, oversaw the new design of all the rooms, suites and public areas, inspired by the natural beauty of neighbouring Hyde Park and the glamour of the 20th century Golden Age of travel.

The stunning re-imagining of The Spa at Mandarin Oriental, London along with the hotel’s destination restaurants and Mandarin Bar, were directed by esteemed New York designer Adam D Tihany.