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Mandarin Oriental
Publiée
Fermé
Conference Services Manager
À propos du poste
Duties and Responsibilities
Advertised: Eastern Daylight Time
Applications close:
- Major responsibilities
- Communicate with client directly to follow-up on deposit schedule, menu selection, rooming lists, cut-off dates, guest preferences
- Prepare Banquet Event Orders
- Input group details into Delphi
- Input Group Rooming Lists
- Prepare group resumes to distribute weekly
- Manage the HMS/Delphi interface as related to assigned Groups
- Coordinate all necessary needs for group with Concierge including gift deliveries, key packets, transfers, spa appointments, F&B outlet reservations, etc.
- Service clients who book rooms only groups from start to finish – i.e., incentives, social, weddings, entertainment, Middle East families, sports groups, etc.
- Prepare group resumes to distribute to hotel staff weekly
- Meet and greet client upon arrival as well as visit with client daily when in-house
- Communicate with client directly to follow-up on rooming lists, cut-off dates, guest preferences, attrition penalty & pickup status, etc.
- Coordinate all necessary needs for rooms only groups while in-house i.e., gift deliveries, key packets, transfers, spa appointments, F&B outlet reservations, etc.
- Handle site inspections of hotel when necessary
- Manage the HMS/Delphi interface as related to group room blocks
- Communicate status of room blocks with Reservations Manager weekly
- Run Delphi reports daily to review any discrepancies between HMS &
Delphi - Attend weekly group resume meetings, GRC meetings as well as monthly sales & catering meetings
- Assist with preparation of summary of charges for clients
- Cross check to ensure Delphi is blocked according to contract
- Coordinate with vendors
- Miscellaneous catering duties as needed
- Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experience, Departmental Legendary Quality Experiences on a daily basis
Advertised: Eastern Daylight Time
Applications close:
- Département: Management
Fermé
Conference Services Manager
Temps plein, Indéfini
Date de début du contrat:
Date d'entrée en fonction (au plus tard):