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Mandarin Oriental

Publiée il y a 5 mois

Fermé

E-Concierge - Season 2023

Duties and Responsibilities

Provide guests access to all what our resort and Lake Como have to offer via e-mail and phone call
Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history
Have an in-depth knowledge of directions, travel time, cost and various forms of transportation
Answer to guest queries by e-mail demonstrating first-hand knowledge, meticulous research and local expertise through description and superb recommendation within or outside the hotel
Provide guests with a confirmation e-mail for dining reservations, transportation, theatre tickets, etc.
Organize all transportation requirements for hotel guests
Be proactive and anticipate the complete requirements to make the experience a success
Communicate all important details to management and colleagues
Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
Be aware of all daily events in the Hotel

Requirements

Two years of experience within a luxury resort/hotel
Proficiency in English, Italian and an additional language
Strong written and verbal communication skills required
The ability to work well in a team environment
Must be professional and possess excellent presentation, communication, organization, and effective time management skills
Flexible schedules and working hours; willingness to work weekends & holidays required.

Advertised: 15 Dec 2022 W. Europe Standard Time
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